Associate Energy Systems Technical Support Engineer

2 weeks ago

Melbourne, Victoria, Australia Tesla Full time

What to Expect

An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You'll Do

  • Provide the highest level of customer support by answering customer inquiries
  • Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
  • Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
  • Determine if a technical solution can be resolved remotely or if on-site service is required
  • Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
  • Accurately record issues and data into a CRM database
  • This role may require shifted workweek to provide weekend support

What You'll Bring

  • Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
  • Excellent written and oral English communications skills
  • Excellent customer service skills
  • Ability to prioritize effectively and handle shifting priorities
  • Experience with CRM systems and MS Office Suite
  • Energy industry experience or background in a technical support
  • Understanding of distributed generation and/or energy storage systems preferred

  • Technical Planning Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Technical Concept GmbH Full time

    Vestas Australia has a fantastic role currently vacant for a Technical Planning Engineer to work within the renewable energy industry. The service operations team maintains a large number of Wind Farms across Australia and New Zealand.As a Technical Planning Engineer, you will provide the best technical solution proposal for turbine maintenance so each...

  • Internship - Power Systems Engineering, Energy

    2 weeks ago

    Melbourne, Victoria, Australia Tesla Full time

    What to ExpectAs an intern with the Power Systems Engineering team at Tesla, you will support a function playing a pivotal role in shaping the future of Australia's energy landscape. Power Systems Engineering specialise in the National Electricity Market (NEM) connection studies, leveraging expertise to integrate battery energy storage systems into the grid....

  • Internship - Technical Support, Energy Service

    2 weeks ago

    Melbourne, Victoria, Australia Tesla Full time

    What to ExpectThe Technical Support Intern provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high...

  • Renewable Energy Associate Consultant

    2 weeks ago

    Melbourne, Victoria, Australia RINA Full time

    Posting Date: 24 Aug 2023- City: Melbourne- Location: Melbourne, AU, VIC 3000- Contract Type: Permanent- Division: Green Energy Solutions- Level of experience: JuniorWould you like to join a dynamic team at the forefront of revolution in the electricity industry?RINA is an independent global engineering business, specialising in consulting engineering...

  • Associate, Power Systems

    2 weeks ago

    Melbourne, Victoria, Australia Aurecon Full time

    Want to bring ideas to life? As an engineer you're no doubt aware of Aurecon – we've been a leading design, engineering and advisory company for decades. But why should you choose to join us? Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of...

  • Senior Electrical Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Support one of our high performing electrical engineering teamsBe at the forefront of a wide range of renewable technologies. Based in our modern Melbourne CBD office in Southbank with onsite travel - Perm Full time role.Want a better job? You'll find it at Alinta Energy. We're making energy better for our more than 1.1 million customers – and we're making...

  • Senior Electrical Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Support our high performing electrical engineering team.Be at the forefront of a wide range of renewable technologies. Based in our modern Melbourne CBD office in Southbank with onsite travel – Perm Full time role. Want a better job?You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers – and we're making work...

  • Senior Electrical Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Support our high performing electrical engineering team Be at the forefront of a wide range of renewable technologies Based in our modern Melbourne CBD office in Southbank with onsite travel – Perm Full time role Want a better job? You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers – and we're making work...

  • Principal Power System Engineer

    2 weeks ago

    Melbourne, Victoria, Australia D'Arcy Weil Full time

    Our client is seeking a highly skilled and experienced Principal Power System Engineer - Grid Connections to join their team.With a steadfast commitment to safety, reliability, and sustainability, our client plays a pivotal role in powering the nation's progress.As a key member of the Grid Connections team, the Principal Power System Engineer will lead and...

  • Renewable Energy Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Capstone Recruitment Pty Ltd Full time

    Company OverviewA leading electrical engineering firm with offices across major Australian cities is seeking talented professionals. This company specializes in developing innovative electrical and automation solutions for clients spanning diverse industries. With a strong commitment to safety and high-quality project delivery, they offer professional design...

  • System Technical Authority

    2 weeks ago

    Melbourne, Victoria, Australia BAE Systems Full time

    Perform purposeful work of national significance Opportunity to work on exciting Defence Industry projects and see the impact your work can have at an iconic Australian brand Enjoy flexible work practices like 9 days a fortnight full time working arrangement, engaging work and an inclusive culture where we strive to make every individual feel valuedAt BAE...

  • Senior Associate Power Systems Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Jacobs Full time

    At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact Jacobs Power Solutions...

  • Power Systems Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Darcyweil Full time

    Passionate about renewable energy? Join our client's team as a Power Systems Engineer.Are you passionate about shaping the future of renewable energy? Do you possess expertise in power systems engineering? If so, our client invites you to join their dynamic team.Our client is a global leader in renewable energy, committed to driving the transition to a...

  • Engineering Technical Lead

    2 weeks ago

    Melbourne, Victoria, Australia Technical Concept GmbH Full time

    At ANZ Plus, our purpose is to provide the tools, support, and insights our customers need to improve their financial well-being.The ANZ Plus app makes it easier for our customers to manage and save their money.You won't need to worry about outdated enterprise tech here.At ANZ Plus, we are 100% cloud-based, write most of our code in Go, and deploy to...

  • Engineering Technical Lead

    2 weeks ago

    Melbourne, Victoria, Australia Technical Concept GmbH Full time

    At ANZ Plus, our purpose is to provide the tools, support, and insights our customers need to improve their financial well-being. The ANZ Plus app makes it easier for our customers to manage and save their money.You won't need to worry about outdated enterprise tech here. At ANZ Plus, we are 100% cloud-based, write most of our code in Go, and deploy to...

  • Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Energy Market Operator Full time

    EngineerDepartment: OperationsDivision: Systems CapabilityReference number: 11174AEMO at the Heart of EnergyWe are the Australian Energy Market Operator (AEMO), dedicated to creating and managing a sustainable energy system that provides safe, dependable, and cost-effective electricity and gas. Our goal involves supporting the shift to a net-zero energy...

  • Power Systems Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Darcyweil Full time

    Passionate about renewable energy? Join our client's team as a Power Systems Engineer.Are you passionate about shaping the future of renewable energy? Do you possess expertise in power systems engineering? If so, our client invites you to join their dynamic team.Our client is a global leader in renewable energy, committed to driving the transition to a...

  • Commercial Battery Technical Lead

    2 weeks ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Systems Engineering

    2 weeks ago

    Melbourne, Victoria, Australia KBR Full time

    DescriptionFrazer-Nash is a global consultancy with a rich history spanning a century. Our focus is on continuous innovation and reshaping various industries by offering strategic guidance and cutting-edge technical expertise that truly makes a difference in society.We provide diverse and well-structured career opportunities for top talents worldwide to join...

  • Supportability Engineering Analyst

    2 weeks ago

    Melbourne, Victoria, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOUWe work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success....