Reservations Agent

2 weeks ago

Adelaide, South Australia SOFITEL Full time

Company Description

Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city's historic treasures and contemporary icon, linking Adelaide's modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

We are "relentlessly guest obsessed" in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.

Job Description

You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive.

What you will be doing:

  • Manage inbound calls and emails, providing accurate and in-depth assistance that exceeds guest's expectations.
  • Process reservation requests, changes and cancellations received by phone or email
  • Converting phone enquiries into confirmed bookings while maintaining accurate information in OPERA, including billing information.
  • Enter rooming lists and update accurate information in the system
  • Amazing attention to detail and experience in a fast-paced environment
  • Consistently offering exceptional, friendly and engaging service
  • Ensure the best selection for the guest, whilst maximising revenue through up-selling
  • Recommend property facilities and assist guests with information and special requests

Qualifications

Your experience and skills include:

  • Guest focused personality is essential; experience is an asset
  • Strong written and verbal communication
  • Prior experience working with Opera or another property management system
  • Strong interpersonal and problem-solving skills
  • Ability to work independently and prioritise conflicting priorities
  • Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.

At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment.

What is in it for you:

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Everyone has a story and we want the Real Deal

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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