Systems Analyst
2 weeks ago
- LocationAdelaide
- Job type Permanent
- DisciplineERP + SAP + CRM
- Reference264359
Job description:
Responsibilities:
- Evaluate and assess Microsoft Dynamics CRM system to identify opportunities for enhancement.
- Collaborate with stakeholders to understand business processes and customer experience goals.
- Conduct workshops and interviews to gather business requirements related to CRM and customer experience.
- Translate business needs into clear and concise technical specifications.
- Propose and implement enhancements to CRM systems to improve customer interactions.
- Customise and configure Microsoft Dynamics CRM workflows to align with customercentric processes.
- Collaborate with stakeholders to ensure seamless data flow and system interoperability.
- Develop training programs for endusers on Microsoft Dynamics CRM system functionalities.
- Provide ongoing support and troubleshooting for Microsoft Dynamics CRMrelated inquiries.
- Ensure the integrity and accuracy of customer data within Microsoft Dynamics CRM system.
- Implement data quality controls and procedures to enhance the overall customer data experience.
Qualifications:
- Bachelor's degree in Information Technology, Business, or a related field.
- Proven experience as a Systems Analyst with a focus on Microsoft Dynamics CRM.
- Indepth knowledge of popular Microsoft Dynamics CRM.
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a teamoriented environment.
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