Systems Analyst

2 weeks ago


Greater Adelaide SA, Australia Paxus Australia Pty Ltd Full time
Posted 22 January 202- SalaryNegotiable + salary sacrifice

  • LocationAdelaide
  • Job type Permanent
  • DisciplineERP + SAP + CRM
  • Reference264359

Job description:

Responsibilities:

  • Evaluate and assess Microsoft Dynamics CRM system to identify opportunities for enhancement.
  • Collaborate with stakeholders to understand business processes and customer experience goals.
  • Conduct workshops and interviews to gather business requirements related to CRM and customer experience.
  • Translate business needs into clear and concise technical specifications.
  • Propose and implement enhancements to CRM systems to improve customer interactions.
  • Customise and configure Microsoft Dynamics CRM workflows to align with customercentric processes.
  • Collaborate with stakeholders to ensure seamless data flow and system interoperability.
  • Develop training programs for endusers on Microsoft Dynamics CRM system functionalities.
  • Provide ongoing support and troubleshooting for Microsoft Dynamics CRMrelated inquiries.
  • Ensure the integrity and accuracy of customer data within Microsoft Dynamics CRM system.
  • Implement data quality controls and procedures to enhance the overall customer data experience.

Qualifications:

  • Bachelor's degree in Information Technology, Business, or a related field.
  • Proven experience as a Systems Analyst with a focus on Microsoft Dynamics CRM.
  • Indepth knowledge of popular Microsoft Dynamics CRM.
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a teamoriented environment.

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