Safe Deposit Officer

2 weeks ago


Perth, Western Australia Commonwealth Bank Full time
Unique opportunity to join our William Street branch as a Safe Deposit Officer

  • Kickstart your banking career industry leading training & technology
  • Competitive salary & extensive employee benefits

Position 1: 20 hours per week:
Mon to Fri 11.30am-3.30pm

Position 2: 20 hours per week:

Mon, Tues, Thurs, Fri: 10am-3pm

Do work that matters


As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

We've been serving our local communities for over 100 years, with market-leading products, services and technology.


What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.

Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.


See yourself in our team
As a Safe Deposit Officer in our William Street Branch you'll be:

  • Responding to customers transactional banking needs, delivering a seamless customer experience
  • Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
  • Identifying and understanding the broader investment and lending needs and refer more complex banking enquiries to specialist team members.
  • Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
  • Assisting with Cash/ATM procedures
  • Educating and demonstrating of our inbranch technology and digital banking options for customers
  • Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture

What will help you succeed?

  • To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
  • You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
  • You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
  • Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
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Advertising End Date: 10/06/2024
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