Sales Executive

2 weeks ago

Brisbane, Queensland, Australia Accor Hotels Full time
Şirket Tanımı

Responsible of managing assigned accounts in respective markets and materializing budgeted revenues of corporate & permanent residence segments through existing clientele and key prospects.

Assist & cooperate with Department and Division head in reaching the targeted goals as defined in the marketing plan.İş Tanımı
RESPONSIBILITIES & ACTIVITIES

  • Knowledge
Strong knowledge of Opera & Microsoft Office
Good understanding of luxury market
Good understanding of all hotel departments
Strong knowledge about the hotel & the competition and close follow up on developments of the competitor hotels(occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events)

  • Service
Responsible for greeting all site inspections (SOP) at the Hotel
Establishes and maintains Trust and build good relations with the contact people in the corporate accounts.
Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
Maintains clean and neat appearance at all times in his/her dress as well as his/her work area.
Responsible for ensuring all inquiries are responded within 24 hours.
Ensure the strict confidentiality of information passing though the office.

  • Operations
To achieve below KPIs.
To achieve hotel's Financial Objectives.
To achieve below KPIs.
Long term residential revenue and KPI Objectives.
To achieve any additional given sector or segment revenues.
To achieve any additional given sector or segment revenues.
To personal Objectives
Handles direct sales activities for assigned accounts & sectors.

To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.

(SOP)
To follow up on lost business and bring information about them to the knowledge of the department superior.
To negotiate with all customers and send out offers/contracts regarding individual and long term business.
To explore industry related news and data.

To entertain decision makers of the companies in the F&B outlets of the hotel and to take part in promotional activities with them.

To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
To update customers with the latest development of the hotel and informs hotel management of all changes in the customer profile
Conducts minimum 10 sales calls/sales activities (SOP) per week.
Handles long term guests' offer & contracts.(SOP)
Follows up the monthly residence rental and deposit payments with finance and front office teams.
(SOP)
Prepares Sales & Production Reports
To keep department superiors informed of all changes in the customer profile.
To prepare & present a weekly sales activity report to the Department and Division head.

Weekly report will include all sales calls site inspections, fam trips, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints, of their customers etc.

To prepare monthly and quarterly production reports of segments.
(SOP)
Accomplishing any additional work assigned by Department head or Division head in the time frame required.

  • Leadership
Ensure to set his/her KPI and set milestones to reach their goals.
To be innovative and develop new ideas.

  • VALUES
Excellence – We embrace excellence and consistently strive for the highest standards.
Respect – We respect each individual and the environment in which we operate.
Integrity – We adhere to the principles of fairness, honesty and accountability.
Caring – We create a caring environment and work together as colleagues to achieve common goals Nitelikler

CHARACTERISTICS

PHYSICAL
Presentable
Able to stand for long hours

LANGUAGES
Oral and written fluency in English
Local language
QUALIFICATIONS / TRAINING

WORK EXPERIENCE
Degree/Diploma in Hotel Management / Business Administration
Minimum 2 years' experience in a sales position, preferably at an international 5 star hotel
Additional experience in the hospitality industry an asset
2 or more years experience in a similar position and high capacity establishment
Minimum 2 years experience in luxury segment

DISPOSITION
(Leadership, Relationships, Character, Potential)
Professional sales and presentation skills
Strong interpersonal skills with attention to detail
Strong written and verbal communication skills
Self-motivated, creative and confident, with a highly energetic personality
Creativity, Stress Management, Self-Development
A team player with a positive attitude
Adaptable to change of strategy, ideas, systems etc.
Self-study and independent work ethics
Problem solving skills
Ability to meet deadlines consistently
Pro-active and taking initiative
Well organized & ability to work and follow systems and procedures
Guest service oriented
Proficiency in organizational planning with the ability to multi-task Ek Bilgiler

Maintaining clear and open communication with the GM and other team members, ensuring information flows smoothly and everyone is on the same page.

Collaborating effectively with the GM and other members of the leadership team, ensuring a cohesive and productive work environment
Prioritizing tasks, managing deadlines, and helping the GM make the most of their time.
Finding creative and practical solutions to various tasks and issues that arise in the role.
Demonstrating professionalism, work ethic, and a positive attitude, setting a standard for others in the workplace.
Handling sensitive information and matters with discretion and ensuring that trust is maintained between the PA and the GM.
Taking proactive steps to assist the GM by identifying potential issues, streamlining processes, and suggesting improvements.
Understanding the GM's goals and vision, and aligning their support to help achieve those objectives.#J-18808-Ljbffr

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