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Project Support Officer

3 months ago

Parramatta, New South Wales, Australia Alexander Appointments Full time
$43.24 per hour + Super | 21hours per week - Must work Wed's & Fri's

  • NSW State Government | Hybrid
  • Parramatta + WFH
  • ASAP Start | Estimated 5month temp assignment, potential to extend
-
$43.

24 per hour + Super | 21hours per week - Must work Wed's & Fri's:

-
NSW State Government | Hybrid
Parramatta + WFH:


  • ASAP Start | Estimated 5-month temp assignment, potential to extend

About the Company
Our large NSW State Government client is responsible for the states social housing portfolio.

About the Role

They are currently seeking a Project Support Officer with extensive maintenance and facilities management experience to join their team in Parramatta with some flexibility to work remotely from home.

This is a part time opportunity working 21hours per week where you must be flexible to work Wednesday's, Friday's + 1 other day.

This is an estimated 5-month temporary assignment, with a potential to extend.


Reporting to the Manager, you will be required to provide a wide range of project and administrative support services to the Asset team in complaint resolution to achieve organisational objectives.

In this rewarding role, you will be undertaking the following duties:

  • Deliver exceptional customer service in a high volume, complex environment
  • Answer enquiries within a timely and accurate manner
  • Monitor and manage the group inbox, tracking correspondence such as Ombudsman enquiries
  • Identify serious and urgent complaints, escalate priorities
  • Investigate and facilitate resolution of complaints
  • Work collaboratively with a wide range of stakeholders including internal and external stakeholders, NSW Housing Tenants, maintenance vendors and contractors
  • Engage with contractors to ensure maintenance jobs are completed
  • Preparation of a wide range of maintenance reports
  • Schedule and coordinate meetings
  • Preparation of a wide range of documentation including meeting minutes, action logs, agenda's and presentation material
  • Records and database management, ensuring confidentiality, accuracy and high integrity in accordance with standards and guidelines
  • Contribute to continuous improvement initiatives
  • Ensure compliance with best practice and legislative requirements

About You
To be successful in this great assignment you will have the following:

  • Demonstrated Project, Administration or Business Support experience
  • Asset Management or Public Sector experience highly desirable
  • Impeccable communication skills, both verbal and written
  • Professional, confident and resilient with strong conflict resolution and negotiation skills
  • Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
  • Strong computer literacy and proficiency in MS Office suite and TRIM
  • Takes initiative, with a strong team and task focus
  • Reliable remote internet access with flexibility to work remotely from home
  • Willingness to undergo a National Police Check
  • Fully COVID vaccinated or medically exempt
  • Ability to commence and commit to the duration of the assignment

How to Apply

Only suitable applicants will be contacted