Service Desk Analyst
2 weeks ago
With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.At Probe Group, we're powered by passion, driven by curiosity and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific, Asia, North America and South Africa, we're no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.We are currently looking for passionate Service Desk Analysts to join our growing team This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency
About the role:
If you're looking to enter the current thriving IT field but don't have experience, want to refine your customer service skills in a professional environment or gain exposure and experience working with government clients this role is for you
Working on behalf of a government client, you will be the first point of contact for all internal staff regarding IT issues and enquiries from resetting passwords to disabling user accounts.
Key details:
- January start date with contracts until 30/06/202 with a proactive view to extend
- Rotating roster: Monday to Friday 7:00 AM 8:00 PM (Full availability required) or evening/overnight work past 8:00 PM
- Training: 5 business days | Full attendance required 9:00 AM 5:00 PM
- Location: This is an onsite role from our CBD head office but has the opportunity to transition to hybrid upon successful training and consolidation period.
To be eligible for this role, you must:
- Hold current Australian Citizenship
- Be willing and eligible to obtain a security clearance to the level applicable
- Have the relevant documentation readily available to complete the above mentioned background checks (including proof of citizenship and photo identification)
What you'll need:
- Friendly and professional demeanour with outstanding communication skills
- Strong digital literacy with the ability to learn and upskill in new systems, technologies and products
- Receptive attitude to learning and feedback
- Good multitasking and time management skills when faced with competing priorities, including a resilient positive attitude
What's in it for you:
- Base hourly rate with the opportunity to earn additional on target earnings
- Work in a supportive team environment and part of a wider, growing, global organisation
- Range of career development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin and IT
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