Chiller Specialist

The Company
Johnson Controls is the Global leader for smart, healthy, and sustainable buildings.

At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.

Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

• Interested in working on awardwinning tech? Want to join our mission to deliver sustainability and safety to the world's most iconic buildings? Our commitment to bottomup innovation means _we'll _give you a seat at the table today and tomorrow. _

Abut this opportunity:

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Permanent full-time opportunity
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Attractive Rem package
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Career and training opportunities
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Johnson Controls has been ranked 24th of LinkedIn 2023's top companies in Australia.
- **Located in our Scoresby office.

What you will do:

This is an exciting opportunity to join our team and help build the future of our diagnostics platform that supports our service organization.

This platform keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.

You will drive customer satisfaction, develop and manage internal customer relationships through a deep understanding of the JCI HVAC Services model and the specific support needs of the customer.

You will become part of the HVAC Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive chiller services.

You will work with a team of other Solution Engineers and analysts with various skill sets including chillers diagnostics, HVAC general diagnostics, vibration, oil, refrigerant, and motor current analytics.

The future will be focused on artificial intelligence and advanced machine learning.

Under mínimal supervision, conducts preventive maintenance, and general servicing of Chillers (including detailed troubleshooting of Chillers). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. Properly completes required service documentation and verbal communication.

How you will do it:

• Perform CEP reviews, analyze, generate reports and recommendations to branches and customers.
• Provide feedback on the serviceability of our chillers and connected equipment portal.
• Work with the field, help connect chillers.
• Deploy HVAC Domain specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking.
• Challenge the status quo of maintenance delivery by using best in class data driven tools with the backing of the OEM global YORK community.
• Compliance: Manage all compliance activities for the ROC.

What we look for:

• 10+ years' experience with Chiller diagnostics, maintenance, repair and trouble shooting.
• General overall knowledge of HVAC equipment, building automation systems and energy management and monitoring systems.
• Able to solve complex service operational and maintenance problems.
• Able to communicate professionally with customers at all levels, internal and external.
• Possess appropriate industry certifications.
• Demonstrated leadership abilities, organizational, communication and interpersonal skills.
• Some travel may be required (less than 10% anticipated ).
• Ability to work in a high paced service environment with shifting priorities.
• Work with other cross functional teams to develop and deploy new services to be delivered by the field and Predictive Team.
• JCI's Diversity & Inclusion _
• Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. _It's _through these contributions that _we'll _drive the mindsets and _behaviors _we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands. _

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