Senior Human Centered Designer
2 weeks ago
Senior Human Centred Designer (12 Month FTA)
- You're a curious, empathetic, human-centred designer, delivering experiences that are innovative, delightful and fit for purpose
- We're a team of highly motivated human centred designers
- Together, we are committed to doing the right thing by our customers, people and community and transforming banking experiences for our customers
Who we are
The Human Centred Design Centre of Excellence (HCD) team is a strategic research and design capability that supports the Group in transforming how CommBank delivers experiences, products and services by considering humans first. We support the Group to design meaningful experiences by looking holistically at people's needs and understanding the broader context of their lives.
The HCD team sits within the Strategy, Propositions and Transformation Centre of Excellence and works in close collaboration with the Experience Chapter, product, marketing, risk, technology, operations and other specialist teams across the bank and its partners.
This role
In this role you'll be using your significant skills and experience as a Senior Human Centred Designer to work in and help set direction for HCD squads that collaborate with Group stakeholders, delivery teams and partner organisations. Your work will help to develop new propositions, products and end-to-end experiences that drive value for customers and the business. In doing so, you'll both live, breathe and advocate for Human Centred Design (HCD) principles and help to lead mixed methods approaches to support the teams' research/design activities. Specifically, this means:
- Helping to conceive and plan out HCD initiatives in collaboration with HCD Chapter Leads
- Taking ownership for driving and delivering strategic outcomes at various stages of the project life cycle, i.e. from exploration and discovery, to design and delivery
- Managing stakeholder expectations, bringing them along the journey, creating compelling buy-in, and presenting final outcomes with impact
- Conducting primary and secondary research (e.g. interviews and observational studies with customers, staff and stakeholders, literature & competitor reviews, data and survey insights) to understand the problems and opportunities deeply
- Synthesising findings using evidence-based techniques to (re)frame the problem and identify key opportunities for differentiation
- Ideating future state experiences together with customers, staff, subject matter experts and stakeholders using creative methods and tools to push the boundaries on what is possible
- Designing concepts (low and high fidelity) to iteratively test and learn with customers and staff, including developing design hypotheses and testing plans
- Mapping detailed end-to-end customer experiences involving multiple touch-points, processes, people and technology to enable the business to make strategic decisions for service improvements
- Generating customer value propositions, service blueprints, journey maps, strategic roadmaps that are informed and validated by customer research
What you will bring:
- Significant and compelling industry experience in Human Centred Design, Service Design, Experience Design (or Design equivalent), Customer Experience, Behavioural Research (agency or client side)
- Deep empathy for the customer and staff, and relentless focus on keeping the financial wellbeing of customers at the core of every experience, from research to design concept
- Natural curiosity to explore how things work and why people think and behave the way they do.
- Thoroughness in approaching problems systematically, zooming in and out for big picture and detail understanding.
- Ability to constructively challenge assumptions and the status quo, through an inquisitive mind and out of the box thinking.
- Ability to balance customer and business goals within strict regulatory obligations.
- Eagerness to work closely with other parts of the business to bring in diverse perspectives to problems and solutions.
- Excellent listening and collaboration skills, including the ability to communicate ideas across business units and bring adjacent teams along the journey.
- Strong facilitation, presentation and storytelling skills to communicate progress and outcomes clearly and with impact (visual and verbal communication skills).
- Enthusiasm to explore new tools and techniques, and draw on mixed methods in design and research, particularly around Service Design, Design Thinking, Qualitative and Quantitative Research practice, Data Driven Design, Systems Thinking and Behavioural Design.
- Working knowledge of interaction design and usability principles.
- Ability to work within a self-directed culture and navigate ambiguity comfortably.
If this sounds like you, or even if you believe you've got other relevant experience and a passion for getting to the heart of humans and problems, please send through your CV - we'd love to hear from you
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on
Advertising End Date: 11/06/2024
-
Senior Human Centered Designer
2 weeks ago
Sydney, New South Wales, Australia EFinancialCareers Ltd. Full timeSenior Human Centered Designer Commonwealth Bank of Australia Sydney, Australia Senior Human Centered Designer Commonwealth Bank of Australia Sydney, Australia Posted 2 days ago Permanent Competitive Senior Human Centered Designer Senior Human Centred Designer (12 Month FTA)You're a curious, empathetic, human-centred designer, delivering experiences that are...
-
Service Designer
2 weeks ago
Sydney, New South Wales, Australia Suncorp Full timeTake the next step and join the team at Suncorp, contributing to the development of a human-centered design practice in Insurance Australia. Your role involves leading strategic human-centered design projects to create exceptional customer experiences in the insurance sector.What you'll be doing:Support the Head of Customer Transformation and Human-Centered...
-
Sydney, New South Wales, Australia Amazon Full timeDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...
-
Sydney, New South Wales, Australia Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
-
Sydney, New South Wales, Australia Amazon Full timeJob ID: | Amazon Corporate Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
-
Transformation Lead Service Designer
2 weeks ago
Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full timeThe CompanyThis government organisation provides a service to the people of NSW to promote, protect, develop, maintain and improve the wellbeing.The RoleThis organisation is looking for an experienced Human-Centered Service Design Lead to join their team and lead the Transformation Program. This role as Lead Service Designer is responsible for bringing...
-
Senior Civil Design Engineer – Sydney
2 weeks ago
Sydney, New South Wales, Australia HOVER SENIOR LIVING COMMUNITY Full timeThe Company: Resource Services Group X (RSGx) is a leading provider of innovative, integrated ME&I solutions.RSGx provides integrated Mechanical and Electrical solutions throughout the entire project lifecycle.Our mission is to partner with our clients to provide the best solution possible on their project to ensure their projects are delivered safely on...
-
Senior Civil Design Engineer – Sydney
2 weeks ago
Sydney, New South Wales, Australia HOVER SENIOR LIVING COMMUNITY Full timeThe Company: Resource Services Group X (RSGx) is a leading provider of innovative, integrated ME&I solutions. RSGx provides integrated Mechanical and Electrical solutions throughout the entire project lifecycle. Our mission is to partner with our clients to provide the best solution possible on their project to ensure their projects are delivered safely on...
-
Sydney, New South Wales, Australia Amazon Full timeDESCRIPTIONAmazon Web Services is seeking an Electrical Engineer to become part of a world class engineering team to lead the Electrical design of our Data Centers across our rapidly expanding Asia Pacific (APAC) portfolio. We're looking for candidates that share our customer obsession by providing innovative solutions to enhance our market leading...
-
Sydney, New South Wales, Australia Amazon Full timeElectrical Design Engineer, APAC Data Center Design Engineering Job ID: | Amazon Corporate Services Pty Ltd Amazon Web Services is seeking an Electrical Engineer to become part of a world class engineering team to lead the Electrical design of our Data Centers across our rapidly expanding Asia Pacific (APAC) portfolio.We're looking for candidates that share...
-
Sydney, New South Wales, Australia Amazon Full timeElectrical Design Engineer, APAC Data Center Design Engineering Job ID: | Amazon Corporate Services Pty Ltd Amazon Web Services is seeking an Electrical Engineer to become part of a world class engineering team to lead the Electrical design of our Data Centers across our rapidly expanding Asia Pacific (APAC) portfolio.We're looking for candidates that share...
-
UX Designer
2 weeks ago
Sydney, New South Wales, Australia Allura Partners Full timeJoin a team that values it's design contribution. 12 month contract. Hybridworking model.We've partnered with a great Australian brand who is seeking a talented UI/UX Designer to join their team. In this role, you'll collaborate closely with their design team and cross-functional stakeholders to shape seamless, user-friendly digital experiences across web...
-
Customer Experience Design Lead
2 weeks ago
Sydney, New South Wales, Australia M&T Resources Full timeSydneyAdvertising / Media / PublishingAdvertising - Creative Services- $1100 - $1200 + Super Rolling contract and work on a huge transformation project Work to create a culture that enhances customer experienceYou'll demonstrate 'what good looks like' and help lift the bar in terms of the quality of work that the design team delivers, helping key partners...
-
Service Designer
2 weeks ago
Sydney, New South Wales, Australia Vero Insurance Full timeService Designer at SuncorpJoin our team at Suncorp and be part of something bigger.About the Role:Permanent RoleLocation in Sydney or BrisbaneAs a Service Designer, you will play a crucial role in developing a human-centered design practice within Customer Transformation for Insurance Australia. Your main responsibility will be to design outstanding...
-
Strategic Design Lead
2 weeks ago
Sydney, New South Wales, Australia Sustainability Consulting Full timeHelp to tackle the world's most pressing social issues Project management leadership Up to $180k + super + bonusWant to make a change in the world for the better?We are working with a design innovation consultancy committed to working with companies to make a positive social impact. They have a small team of experienced designers who work closely with...
-
Architect, Data Center Engineering
2 weeks ago
Sydney, New South Wales, Australia Amazon Full timeArchitect, Data Center Engineering - Civil, Structural, Architectural Solutions AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment...
-
Data Center Critical Facilities Specialist
4 weeks ago
Sydney, New South Wales, Australia Equinix Full timeWho are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Data Center Critical Facilities Specialist
2 months ago
Sydney, New South Wales, Australia Equinix Full timeWho are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Sydney, New South Wales, Australia Amazon Full timeDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...
-
Architect, Data Center Engineering
2 weeks ago
Sydney, New South Wales, Australia Amazon Full timeDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...
