Client Services Manager

1 week ago

East Ballina, New South Wales, Australia Right at Home Northern Rivers Full time

Description

Based in Ballina, Right at Home Northern Rivers provides private pay, in-home supportive care for older Australians, disabled adults and people recovering from a hospital stay, to help them continue living independently. Right at Home is an international business with over 700 offices in eight countries around the world. Our carers, including Registered Nurses, Enrolled Nurses and Personal Care Workers, are employees of the company and they are trained, screened and insured professionals who are oriented and tested before they begin providing services.

Right at Home provides the full continuum of care, from companionship, personal care to skilled nursing services.

Right at Home is an organisation dedicated to improving the quality of life for those we serve. We take a holistic approach to care, supported by an outcomes driven, measurable, care planning process. Care planning includes all aspects of a client's wellbeing including the vital socialisation aspects that support good mental health. In a nutshell, Right at Home focuses on the individual, on their specific needs.

What's in it for you?

This is your chance to be part of something special in your community whilst playing a significant role for this highly regarded international company. Utilising your nursing experience and business development skills within a market sector you know well, you will be remunerated with an attractive base salary, plus superannuation, company car and tools of the trade. Beyond the remuneration, you will enjoy the autonomy and scope of this role but also the ability to being a driving force in the development of this company.

What you will be doing?

As a Client Services Manager, you will be responsible for generating awareness in Northern Rivers aged, disability care and hospital community about the in-home support and nursing services our organisation provides. Working autonomously, you will develop business development strategies to identify and cultivate your key relationships with case managers and discharge planners in hospitals, rehabilitation facilities, day clinics and aged-care facilities. Right at Home specialises in providing support to individuals and their families who have physical, social or intellectual needs. Based on your strategies, you will implement a methodical call cycle so that you are regularly out in front of your target market and that these services stay top of mind. As a result of your efforts, you will see the market penetration and revenue of this organisation grow.

You must have to apply to this role:

  • A good understanding of the Government funding environment for aged care & NDIS
  • Extensive sales experience
  • Be able to manage up, work autonomously and be a great team player

You will be highly regarded if you also have:

  • Some business development experience in hospital, aged care, disability care or healthcare services would be an advantage
  • A network of contacts within the health, aged care and disability services sectors

Culture & Benefits

  • Rewarding work opportunities - making a difference in your local community
  • Friendly and supportive workplace
  • Employee rewards retail discount program
  • Competitive remuneration
  • Career advancement opportunities will arise as the office expands - this is a unique career opportunity to grow with one of the largest home care companies in the world.

Please note that we review applications and extend offers on a rolling basis, which means interviews may be arranged for suitable applicants before the advertising close date. Therefore, we strongly encourage you to submit your application as early as possible if this sounds like the role for you.

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