Customer Service Representative/admin Assistant

1 week ago


Summer Hill, New South Wales, Australia Montessori Academy Pty Ltd Full time
Fun and vibrant team

  • Staff discounts on various goods and services including childcare
  • Convenient location with parking and accessible via train, lightrail and buses

The Company

Perks

  • 17.5% annual leave loading
  • Free onsite parking
  • Generous staff discounts on child care
  • Access to wellbeing programs (EAP)
  • Supportive Management Team with a flat organisational structure
  • Strong focus on worklifebalance
  • Great company culture that is fun, professional, and supportive of all team members

The Role
As a Customer Service Representative/Administration Assistant, the role is based at our Head Office in Summer Hill, you are expected to be an active member of a team

Your responsibilities will include:

  • Rotating roster between 8:30am to 5:30pm Monday to Friday
  • Answering incoming calls from the general inquiries line
  • Book in centre tours as required, follow up on conducted tours and action accordingly
  • Manage process of new leads and enrolling new children along with associated required documentation
  • Manage administration records and databases, update as required
  • Manage account finance queries as required
  • Be available and able to travel to centres as per operational requirements

Essential Criteria

  • The ability to multitask effectively from phone tasks to administrative tasks
  • Professional yet friendly telephone manner
  • Good organisation skills with a strong attention to detail
  • Excellent customer service skills and confidence in turning leads to enrolments
  • Current Working with Children Check (or willing to obtain one)


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