Head of HR, Customer and Corporate Services

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time

How will I help?


As the Head of Human Resources, Customer Solutions within our Customer & Corporate Services Division, you will build strong relationships partnering with the General Manager, Customer Solutions (CS) and the CS LT to build and shape the business aligned people strategy.

Reporting to the General Manager, HR Consumer and Customer & Corporate Services, you will be focused on developing talent and workforce design to meet the business needs now, and in the future, and lead fundamental shifts in culture and employee engagement.


In this role, you will take carriage of developing and executing the people strategy to support the overall strategy for Customer Solutions in line with the Group strategy.

You will develop a clear view of the workforce and capability required to deliver on this strategy.

You will advocate for the cultural and behavioural change required in the business and align with broader HR transformation strategies.

In this role you will drive the overall talent agenda for business success, delivering strategic talent solutions to grow and develop leaders.

A strong influencer and confident communicator, you will lead the change and transformation agenda within your portfolio to embed Agile work practices.

You will partner with the HR Business Partnering team to deliver both strategic and tactical HR initiatives and demonstrate a continuous improvement mindset, simplifying processes and making it easy for our people.


What's in it for me?
You will play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together and support our customers in the moments that matter. So, we'll back you in the development of your career, internal career prospects and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?


You have extensive HR Business Partnering experience with significant strategic experience supporting executive business and functional leaders at the most senior levels of an organization (GM/ MD/C-Suite/Group Executive levels).

You have a strong commercial mindset and a well-developed strategic lens.

You thrive within a fast paced and Agile/ CoE-led HR structure and are an exceptional communicator and strong relationship builder who builds rapport fast, allowing you to confidently influence and debate with colleagues, peers and senior stakeholders.

Ideally your HR experience will be in financial services and a dynamic environment, with a strong transformation agenda.

What is it like to work here?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.


As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.


How do I Apply?
Start here. Just click on the
APPLY button.

Do you need reasonable adjustments during the recruitment process?


At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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