Customer Solutions Coordinator Team Leader

2 weeks ago

Brisbane, Queensland, Australia Aussie Broadband Full time

Introducing an exciting opportunity in our Enterprise Customer team We're on the lookout for a Customer Solutions Coordinator Team Leader.

If you're a true customer service enthusiast who thrives on leading teams, we're eager to hear from you

You can choose your desired location from Brisbane, Melbourne, or Dandenong.

  • At Aussie Broadband we believe _
- difference _
- is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _

  • Equal Opportunity Employer_
- , supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday._

  • Join us as we continue to grow and make a mark as the 5th largest telco in Australia_
Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun
We are proud to be a

B Corp Certified company

, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our

Pledge 1% commitment

,

sponsorship programs

and our paid staff community service leave offering.

But don't just take our word for it - We have been named one of the top employers in Australia by

HRD magazine

The good stuff- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)- Free internet up to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you- An excellent understanding of the telco industry- At least three years' proven experience in a team leader/management position- Outstanding personal organisation and time management skills- Outstanding communication (written and verbal) and interpersonal skills

Demonstrated ability to:

  • Oversee and support the team by listening, resolving issues, answering questions, and helping with problemsolving
  • Tackle problems head on, work both independently and as a team player, and quickly adapt to changes
How will you support our "Why?" Assisting the Customer Solutions Delivery Manager to meet team KPIs- Leading, coaching, and developing the team for optimal performance- Motivating the team to deliver exceptional customer service- Ensuring customer satisfaction and revenue by providing timely and high-quality solutions- Handling internal department escalations and customer delivery complaints- Providing on-the-job training to our Customer Solutions Coordinators- Performing other assigned duties

Ready to join?

If you have an questions get in touch today with our team at

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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