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Customer Success Manager, Apac
3 months ago
Monitor customer health, engagement and overall product utilization and work across teams to develop methods to increase customer health.
- Support Implementation Specialist during onboarding and monitor the management of the project to ensure deadlines are met and the launch is successful.
- Provide project status reports as needed to customers and internal teams.
- Support business review meetings and provide ideas that will lead to optimization, increased value, growth, renewal and advocacy.
- Identify products and services to grow existing accounts and work with Account Managers to introduce the opportunity to upsell/crosssell.
- Support the Account Manager to ensure the customer's contract is in compliance e.g., license count, product offering, services and other contract requirements.
- Project manage support challenges between customer and support to ensure resolution of trouble tickets.
- Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training.
- Maintain SFDC Opportunity/Account records & attach relevant documents.
- Travel as needed for customer meetings and conferences.
