Factory Product Service Support Representative

1 week ago


Geelong, Victoria, Australia Tigercat Industries Inc. Full time

Tigercat is a Canadian based company that designs and builds premium quality, purpose-built forestry equipment for harvesting, extraction, processing and loading tree-length and cut-to-length forest products, and Materials Processing equipment for chipping, grinding, and carbonizing products.


The Tigercat machine population in Australia has seen phenomenal growth in the past few years thanks largely to excellent sales and support efforts by our local dealer Onetrak.

The time has come for Tigercat to make a further commitment to Onetrak and our Australian customer base by having further direct factory representation present in the country on a daily basis.


Tigercat is therefore seeking the services of a Factory Product Support Representative to preferably be based around the southern Victorian region, or nearby regions, who will work closely with Glen Marley, Steve Green, and Damien Ambrose as well as the Canadian based Tigercat factories and support team.


Job Purpose:
Provide passionate technical support services for Tigercat Products, in conjunction with our Dealer and Customers.

Essential Requirements Include:

  • Perform on site visits with dealer technical staff to support the Tigercat products.
  • Provide relevant technical feedback to Tigercat from the field in order to enhance product quality and reliability.
  • Assist dealers with troubleshooting.
  • Implement root cause analysis and effective corrective action.
  • Assist with field testing and modifications to prototype Tigercat products.
  • Coordinate delivery/installation of replacement of parts for Tigercat products as may be required to complement dealer efforts.
  • Provide feedback on field visits to end users to determine satisfaction/potential problems with, and development of Tigercat products.
  • Resolving of customer complaints.
  • Extensive travelling away from home both nationally and internationally as required.
  • Perform other related services as reasonably required by Tigercat Industries.

Professional Skills/Qualifications:

  • Comprehensive understanding of hydraulic, electrical, mechanical and diesel systems and able to troubleshoot and problem solve effectively and efficiently.
  • Advanced technical capabilities.
  • Team oriented.
  • Intermediate to advanced computer skills.
  • Customer service experience.
  • Excellent time management skills without daily supervision.
  • Be selfmotivated and provide prompt, efficient and timely service.
  • Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
  • Trade Qualification an advantage.
  • Previous technical knowledge of Tigercat products could be an advantage.
  • Undying passion for working in the unique forestry industry.

Application deadline:
February 29, 2024

Only those selected for interviews will be contacted.

  • Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT THE ROLE We are looking for an experienced and driven Buyer to lead our vision within our Factorie team as a Category Buyer for ours Guyswear Tees, Fleece & Shirts category. You will be responsible for leading the category and working with our Trend team to deliver on big ideas and key lifestyle items that align with our brand DNA and which our...

  • Factory Workers

    1 week ago


    Geelong, Victoria, Australia Workforce Extensions Geelong Full time

    Previous experience not requiredAre you Considering a change of industries? An experienced Production Worker/Labourer looking to join a quality employer? A recent school leaver looking for a full time opportunity? On a uni gap year and looking for full time hours?Workforce XS Geelong have number of new Labourer/Factory/Production roles to commence shortly....

  • Factory Workers

    1 week ago


    Geelong, Victoria, Australia Workforce Extensions Geelong Full time

    Previous experience not requiredAre you Considering a change of industries? An experienced Production Worker/Labourer looking to join a quality employer? A recent school leaver looking for a full time opportunity? On a uni gap year and looking for full time hours?Workforce XS Geelong have number of new Labourer/Factory/Production roles to commence shortly....


  • North Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT US Factorie is the go-to brand for youth street fashion.We're all about creative expression through accessible fashion, youth culture and story telling.We're inspired by the skate and hip-hop culture of the '90s through colour and graphics that make our clothing and accessories stand out from the crowd.Our global community of customers are forward...

  • Production Manager

    1 week ago


    Geelong, Victoria, Australia Austcorp Executive Full time

    Factory Manager / Production Manager Aluminium, Steel and architectural metal components Salary impressive, culture is great, flexible working hours.CompanyA Large contractor specialising in the Steel and facade industries across the commercial, retail and Resi scenes. Installing and manufacturing panelling and aluminium systems across the country.Your role:...

  • Product Developer

    1 week ago


    Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT THE ROLE We have an exciting opportunity for an experienced individual to join our Factorie team as a Product Developer for our Girls category on a 13 month contract. You will be the pivotal link between the buyer and the supplier and will be responsible for sending accurate information clearly and concisely to internal and external stakeholders. We...


  • Geelong, Victoria, Australia BP Full time

    Job no: 895249Work type: CasualLocation: Geelong & Great Ocean RoadJoin a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.As a Customer Service Representative**, you...

  • Factory Hand

    1 week ago


    North Geelong, Victoria, Australia Southern Star Group Full time

    Great wages ($33.40 per hour). Onsite parking. Monday to Friday hours.About UsThe Southern Star Group of Companies is an Australian business specialising in the manufacture of quality timber and aluminium windows and doors.The Southern Star Group includes: Southern Star Aluminium Windows & Doors. Canterbury Timber Windows & Doors. Homeview Timber Windows &...

  • Factory Hand

    1 week ago


    North Geelong, Victoria, Australia Southern Star Group Full time

    Above-award wages ($24-$29 per hour). Overtime pay and the option of overtime work. No experience needed.-About UsThe Southern Star Group of Companies is an Australian business specialising in the manufacture of quality timber and aluminium windows and doors.The Southern Star Group includes: Southern Star Aluminium Windows & Doors. Canterbury Timber Windows...

  • Factory Manager

    1 week ago


    Geelong, Victoria, Australia FIP Group Full time

    Full Time Permanent (Monday - Friday) Work for a National Company Relocation Assistance (conditions apply)Our client is an Industry leader in the manufacture and sale of pre-stressed concrete railway sleepers. Operating four factories across Australia and servicing blue chip companies and government projects.About UsFIP Group - We are the go-to supplier of...


  • Geelong, Victoria, Australia Frontline Recruitment Full time

    Experience in the construction / trades / hardware industry ESSENTIAL to be considered for this Mon-Fri role...Customer Service Representative - Full-time - Building IndustryThe CompanyOur client is a specialist supplier to the building industry, providing quality products for kitchens and bathrooms. They pride themselves on their customer service and...

  • Factory Hand

    1 week ago


    North Geelong, Victoria, Australia Workforce Extensions Full time

    On behalf of our valued client, we are currently seeking a Factory Hand for an ongoing position in the Spray Painting department. Locally based in Moolap, this company manufactures and produces a large range of industrial and commercial enamel panels, signage and ranges of number plates. Working in the spray painting department, your duties include, but are...

  • Product Developer

    1 week ago


    North Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT US Factorie is the go-to brand for youth street fashion.We're all about creative expression through accessible fashion, youth culture and story telling.We're inspired by the skate and hip-hop culture of the '90s through colour and graphics that make our clothing and accessories stand out from the crowd.Our global community of customers are forward...


  • Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeChanging communities for the better starts with youJoin us on our mission to change the world.Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.We are problem solvers and experts in our field. And we love what we do...


  • Geelong, Victoria, Australia gforce employment + recruitment Full time

    About the business and the roleOur client is a leading producer and food manufacturer of quality meat and plant-based products. They have grown from a small local shop, selling fresh hand-made products in the region to supplying the large supermarket chains and independent retailers a range of inhouse branded. Our client is seeking to employ several...


  • Geelong, Victoria, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to...


  • Geelong, Victoria, Australia MPC Moving Picture Company Full time

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Come and...

  • Production Worker

    1 week ago


    Geelong, Victoria, Australia Direct Recruitment Full time

    Geelong based role Monday Friday Afternoon Shift 2pm10pmOur client is one of Australia's largest privately owned steel manufacturers anddistributors. We have an opportunity for you to join their afternoon shift team (Monday-Friday 2pm-10pm).The Role: Machine operation training provided Loading and unloading steel from machine into racks General factory hand...


  • Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeWith over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.Our strength comes from our...


  • Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeWith over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.Our strength comes from our...