Senior Account Manager

2 weeks ago

Sydney, New South Wales, Australia Bastion Agency Full time

Bastion was founded in 2009, built with the goal of bringing together world-class independent marketing communication agencies and experts, with complimentary skillsets, to deliver work that truly makes a difference.

Bastion offices are filled with experts who think creative, code, data, research, relationships, reputation, strategy, experiences and much more.
Our culture is built on integration, collaboration, diversity, curiosity, creativity, and fun.

We ask our team to be all in, to relentlessly think, pursue and discover imaginative ways to advance our client's business, challenge norms, reject mediocrity and dare to be different (because the same is, well, just the same).

We are never afraid to go against the grain in order to do work that moves people.
The Role
We are looking for a Senior Account Manager to join our energetic PR team, Bastion Amplify.
You will set the standard of work, deliverables and deadlines in order to drive strong results for clients.

A natural problem solver with fantastic organisational skills, you will identify opportunities for clients to leverage while inspiring your team to success.

Key responsibilities include
Client & Client Management

You develop and manage well performing Clients, deliver world-class work and foster positive relationships with clients, who see you as a trusted advisor.

Leads the delivery of world-class work across a number of clients, managing the standard of work delivered, deliverables, deadlines and scope of work
Autonomously sets team priorities, deliverables and deadlines and checks in with the team to ensure these are on track at all times
Is a strong communicator who is able to influence clients and team members in order to get results.
Communicates a clear purpose at all times
Is a confident presenter in client meetings, with the ability to provide interpretation and insight into activity
Forecasts potential issues and works to prevent client dissatisfaction proactively
Problem solves when results aren't coming, ensuring a solution is in place before it becomes an issue
Manages Clients efficiently by being aware of budgets, capacity planning, scope of work
Runs effective and efficient client and internal meetings with a clear purpose and outcomes
Is a strong project manager who is able to manage relationships with multiple stakeholders, internally and externally
Provides articulate and strategic briefs to suppliers that get results
Thinks critically and strategically when reviewing any client work, putting yourself in the shoes of the client and asking 'does this answer the brief/deliver against expectations?'

Media Relations

You cultivate and maintain strong tier one media relationships and lead the team in delivering best practice and strong coverage.

Understands the media environment, including newsroom pressures, budgets and convergence, that operates today
Produces high quality, accurate and complex media materials quickly that balance a client's key messages and deliver an innate newsworthiness

  • Has an eye for detail, producing error-free documentation every time that is formatted correctly, while proofing and providing constructive feedback on junior staff's written work
Understands what makes a story newsworthy, providing an ability to think creatively about where and how we can get coverage
Is comfortable pitching to tier one media and working with journalists to develop strong, considered stories that delight clients
Can spot the potential for negativity in media and extract a client
Oversees and manages major client interviews, providing on-site support and detailed and considered briefing notes that factor in potential issues

Team Management
Manages a highly productive and effective team to deliver great work.

  • Takes the lead on team motivation and satisfaction on clients to drive great results and staff satisfaction at work
Strategy & Business Development

Understands what Bastion Amplify does in order to identify upsell opportunities on existing clients
Understands each Bastion business in order to refer work to sister businesses
Develops a strong understanding of client industries and businesses in order to provide valuable and strategic advice
Contributes to the development of strategy in collaboration with the Client Director or Group Client Director
Understands the objectives of the client and KPIs, in order to make strategic decisions that drive towards success

This would suit someone who

Has Significant experience working in the PR industry in client management positions
Has developed a strong understanding of the client industry (eg.
B2 B, FMCG, retail), the customer journey, market forces and each client's business within it
Understands the media environment, including newsroom pressures, budgets and convergence, that operates today
Displays and fosters urgency among the team and the desire to do your best, always
Is a true team player, not afraid to get your hands dirty to help junior or senior staff when required
Embraces a flexible working culture, understanding agency life is a life of swings and roundabouts
Contributes to the development of our culture by being involved and engaged in team activity
Rolls with the punches on clients and maintains a positive and mature attitude

Being a superstar who gets stuff done is great, but at Bastion Amplify we also really value our culture, so who you are in our business and how you act is just as important
What we offer
We offer a robust Growth & Development program training throughout the year, additional 'Happy Days' off once a month,

Culture Club:

a calendar of events that connects our team in creative and fun way, The Bastion Evolve mentoring program, Community & Social Responsibility leave 2 days a year.

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