Assistant Program Officer

1 week ago


Sydney, New South Wales, Australia Charterhouse Full time

Assistant Program Officer - Customer Service
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Immediate start:

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Initial 3 month contract with view to extend:

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$38.40ph + super:

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Haymarket location/hybrid:

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Full time, Monday to Friday, 38 hours per week


This established Government department within the health sector is seeking an Assistant Program Officer with outstanding customer service and administration skills, offering a friendly and supportive working environment.


The Role


The Assistant Program Officer provides administrative and clerical services to enable the Pharmacy Council of NSW to meet their statutory requirements in regard to regulation of practitioners in NSW.

This role will support customers on a helpdesk-type scenario with basic queries around annual renewals and declarations.

Responsibilities include but are not limited to:

  • Provide a range of administrative and support services
  • Answering customer enquiries and escalating to other team members as required
  • Effectively resolve complex enquiries and issues providing accurate information in a timely manner
  • Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible

Skills/Experience

  • Outstanding verbal and written communication skills with an excellent phone manner
  • Strong attention to detail and highly organised
  • Previous experience in an administration or customer service role
  • Ability to work independently and collaborate with the team
  • Some experience with Salesforce and telebased customer service would be advantageous

Perks

  • Free lunch time yoga sessions in the building
  • Close to public transport
  • Fantastic role offering chance to open future opportunities and career growth within the Government sector
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