Resident Placement Advisor

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

About the role

Benefits

  • Range of discounts on Bupa products
  • Healthcare, Optical, Dental
- 'People First' wellness program that can be accessed by all employees.

  • Bupa Online Leadership Development, available on demand.
  • Clinical learning opportunities and more, through online and face to face training.
  • Internal transfers across our care homes.
  • Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

In this role, you will have an opportunity to:

Inbound Calls

  • Take all calls in a timely, efficient, and professional manner ensuring exceptional customer experience
  • Timely endtoend enquiry management, including liaising with relevant internal stakeholders, including but not limited to the Resident Placement Team and care home staff
  • Overall Epicor management for all care homes, ensuring the capture of necessary details, update of latest progress and accuracy always
  • Utilisation of strong communication skills to capture enquiry information, book tours and notify care homes
  • Maintaining enquirer contact where tours have not been able to be booked

Outbound Calls

  • Conduct Nurture calls to prospects not ready to come into care and update Epicor with discussions had
  • Conduct mystery shop calls to competitors
  • Maintain records of calls and information received

Administrative Duties

  • Enter all new enquiries received by the contact centre
  • You may also carry out any other duties reasonably requested by Bupa from time to time.

To be awesome in this role, you should have:

  • Experience in call centre customer service and sales
  • Empathy. Ability to listen and understand when talking to customers
  • An excellent listener with a positive friendly approach
  • A willingness to 'sell' the home and it's benefits to the customer
  • Possess excellent interpersonal skills and the ability to establish and build upon working relationships effectively
  • Have the ability to communicate with others at all levels in order to successfully achieve outcomes
  • A passion for Aged Care and helping people get the care they deserve
  • Have the ability to learn and understand details pertaining to the organisation's effective operation
  • Excellent written and verbal communication skills
  • Strong organisational, problem solving and prioritisation skills
  • Ability to recognise opportunities and problems arising in the health and disability sector

  • Resident Placement Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    About the role**In this role, you will have an opportunity to: Inbound Calls Take all calls in a timely, efficient, and professional manner ensuring exceptional customer experience Timely endtoend enquiry management, including liaising with relevant internal stakeholders, including but not limited to the Resident Placement Team and care home staff Overall...

  • Resident Placement Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Posted 19/02/2024Job Number 30561Work type Fixed Term - Full TimePosting End Date 11/03/2024About the roleBenefits Range of discounts on Bupa products Healthcare, Optical, Dental- 'People First' wellness program that can be accessed by all employees. Bupa Online Leadership Development, available on demand. Clinical learning opportunities and more, through...

  • Resident Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Trinity College - The University of Melbourne Full time

    About UsFounded in 1872 as the first college of the University of Melbourne, Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. The College has more than 200...

  • Resident Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Trinity College - The University of Melbourne Full time

    About UsTrinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. Trinity offers a warm collegiate workplace set amongst the leafy environs and historic buildings...

  • Nanny for a Lovely Baby Girl in Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Job Type: Part/Full TimeLocation: Melbourne, VictoriaRequired Hours per Week:To be discussed**Days and Hours Required:Monday to Friday**"We're a new family, my husband is a plumber and I work in finance. I've been working fly in/out every few months or as required, and due to my husbands work he can't always come with us. We do have a sleep routine for our...

  • Nanny/educator

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Placement Solutions is now seeking only the best Nanny/Educators who display professionalism, passion, and great experience to work with our lovely families across Victoria, New South Wales and Tasmania.We have many jobs available ranging from on call, casual, part time to full time hours.The position: Creating a stimulating, nurturing and safe environment...

  • Nanny/educator

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Placement Solutions is now seeking only the best Nanny/Educators who display professionalism, passion, and great experience to work with our lovely families across Victoria, New South Wales and Tasmania.We have many jobs available ranging from on call, casual, part time to full time hours.The position: Creating a stimulating, nurturing and safe environment...

  • Nanny Educator Position

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Job Type: Casual and TemporaryLocation: Melbourne and surrounding suburbs***Great Nannies needed for urgent work right now.If you are enthusiatic energetic, intelligent and have integrity then these qualities are what make you a great Agency Nanny over and above demonstrable experience and love of caring for children.Immediate start post interview.We offer...

  • Nanny for a Lovely Baby Girl in Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Job Type: Part TimeLocation: Melbourne, VictoriaRequired Hours per Week:22 hrs per week**Days and Hours Required:Monday and Tuesday**The family is looking for someone part-time 2 days per week (flex) starting in May 2023. Mum is returning to work in June.From the family:- "We are a professional couple with strong family values. We are approachable and...

  • Nanny/educator

    2 weeks ago

    Melbourne, Victoria, Australia Placement Solutions Full time

    Placement Solutions is now seeking only the best Nanny/Educators who display professionalism, passion, and great experience to work with our lovely families across Victoria, New South Wales and Tasmania.We have many jobs available ranging from on call, casual, part time to full time hours.The position: Creating a stimulating, nurturing and safe environment...

  • Senior Organisational Development Advisor

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Senior Organisational Development Advisor - Talent and Capability (VPSG5)Job posted:20/05/2024Occupation:Human ResourcesReference:774About the OrganisationEPA works to prevent and reduce the harmful effect of pollution and waste on Victoria's environment and people.We work with community, industry and businesses.As the needs of Victorians change, we must be...

  • Kindergarten Improvement Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Department of Education Full time

    Kindergarten Improvement Advisor (Three-Year-Old Kindergarten)| Fixed Term - 15 months| Full Time - 1.0 FTE| VPSG5Do you want to have an impact on the future direction of early childhood education in Victoria? Are you interested in pursuing a career in education within a unique regional setting? An exciting opportunity exists for a highly collaborative...

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia FourQuarters Recruitment Full time

    Admin / Secretarial / Office Support Administration Melbourne Permanent / Full Time Permanent role Based in Melbourne Southeast Suburbs Immediate start, Full time office based role About the organization Dedicated to providing the highest standard of service to the trucking industry we are gearing up for an epic growth journey About the role A...

  • Sales Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Ryman Healthcare Full time

    Use your relationship building and sales background to engage with prospects and families to start their transition and new life in a Ryman Retirement Village. Join a closeknit team who are passionate about what they do Permanent new role make it your own Help us make a real difference. The huge growth of this company offers potential opportunities in many...

  • Senior Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia AUTOrecruit Full time

    Ideally this would be suitable for a Qualified Technician looking to further their career with the next step or a suitably industry experienced Service Advisor. About the Role Our client is seeking a motivated and enthusiastic Service Advisor to join their busy team on a full-time basis. As a Service Advisor, you will be someone who enjoys a challenge,...

  • Regional Hse Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Zenergy Group Full time

    Safety Advisor position with an ASX Listed business Hands on role with a tierone builder Melbourne CBD LocationOrganisationZenergy is partnering with Mirvac for this exciting HSE Advisor role. This is a great opportunity for an experienced safety professional to join the residential construction team to provide Health, Safety & Environment services. The...

  • Continuous Improvement Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Immediate start Negotiable salary West of the CBD locationContinuous Improvement Advisor Months ContractAbout Our Client: Our client is a progressive and vibrant local government organisation. They are committed to creating a sustainable and inclusive community for all residents. With a vision to build a dynamic, connected, and thriving city, they work...

  • Senior Organisational Development Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Environment Protection Authority Victoria Full time

    Senior Organisational Development Advisor - Talent and CapabilityOrganisational Development (Human Resources & Recruitment)Whoever you are, whatever skills you bring, you have a critical role in protecting Victoria's lands and waters.Whether in the office or on the ground, you get to see the difference you make each day.About the OrganisationEPA works to...

  • Clinical Lead Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Uniting AgeWell Full time

    Reference NumberPosition TitleEmployment TypeFull TimeLocation Aldersgate HCP Andrew Kerr Care HCP Brimbank CHSP Casey CHSP Community Development Gippsland HCP Guardian Network Tas Guardian Network Vic Hobart HCP KALKEE HCP Kingsville HCP LM North Mildura HCP LM North Swan Hill/Kerang HCP LM South Bendigo HCP LM South Echuca HCP Maribyrnong CHSP Noble Park...

  • Strategic Advocacy Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    $60 per hour + super 2 days per week Role until June 2024Join Our Team as a Strategic Advocacy Advisor - 9-Month ContractAbout Our Client: Our client is a dynamic and forward-thinking organisation dedicated to enriching the lives of residents and enhancing the community's well-being. With a clear vision to build a brighter future, their mission is to...