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Technical Writer
3 months ago
In this role you'll be responsible for:
- Reviewing and improving all current user manuals
- Collaborating with the broader Purchasing team to gather key product knowledge to support the creation of informative, logical and coherent user guides to support our customer experience
- Work with our Customer Care Team to provide recommendations, input and content for training guides and materials for customerfacing team members
- Proactively identify areas of opportunity and improvement to enhance our User Manuals, Quick Start Guides and related Technical communications to our customers and internal stakeholders
To be successful in this role, you should be:
- University Degree qualified in a relevant field (Business, Marketing, Engineering, Communications, Arts, Literature or similar)
- An effective communicator, with a proven ability to bring a brand voice to life and create engaging copy which supports achieving business outcomes
- Have a proven ability to build and maintain effective relationships, through exceptional communication and engagement
- Able to manage multiple projects, with the ability to switch from one to the other seamlessly Experience with Adobe Suite (Illustrator and Photoshop), Project Management, ChatGPT systems will be highly preferred
- Comfortable working within a fastpaced, dynamic environment
- Being agile and adaptable is key to success
- Inquisitive and ready to be challenged we're not afraid of putting in hard work to deliver an outstanding result
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You'll be empowered to achieve positive outcomes and your work will have a real impact
- You'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more
To apply
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
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