Customer Support Consultant North Lakes

1 week ago

North Lakes, Queensland, Australia Auto & General Full time

About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
The role
To personally engage with customers and deliver a high-quality low effort customer experience managing the customer journey end to end including making decisions on customer enquiries requiring system overrides and complaint management and resolution while achieving key performance indicators (KPIs) in a complaint manner in line with organisation values and policies and procedures.
Hours and Availability
This is a full time opportunity working rotating shifts in between the times 6am - 7pm with a requirement to work one Saturday every 3 to 4 weeks.

What experience you'll bring

  • Highly developed verbal communication skills with ability to adapt style to suit different personalities and situations.
  • Demonstrated experience in identifying customer's needs, clarifying information, researching issues, and providing solutions and or alternatives to suit while complying with company policy and procedure
  • Demonstrated experience in resolving complex customer enquiries
  • Ability to multi-task and prioritise workload in a fast paced, high-pressure environment with predetermined schedules
  • Team player who establishes strong working relationship and collaborates with others to achieve goals
  • Demonstrated ability to work in a diverse and multicultural team environment where individual's differences are valued and respected
  • Committed to one's own learning and development and demonstrated ability to identify own skill gaps
  • Ability to adapt to change in an ever-changing environment
  • Ability to follow through on promises and commitments consistently and act upon feedback to improve behaviour and results
  • Demonstrated ability to identify sales opportunities quickly and effectively
  • Computer literate and can demonstrate an ability to learn new systems quickly

Our perks

  • Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.
  • Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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