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Homelessness Services Case Manager

3 months ago


Melbourne, Victoria, Australia DPV Health Full time
Posted: 23/08/2023-

Closing Date: 15/09/2023- Job Type: Permanent - Part Time- Location: Melbourne - Northern Region- Job Category: Community DevelopmentDPV Health is a leading healthcare services provider operating out of Melbourne's northern growth corridor.

Our professional staff deliver a wide variety of clinical, community health and wellbeing services.


At DPV Health, we pride ourselves on being inclusive, and actively embrace and celebrate the diversity of all people within our communities.

We are passionate about supporting people to lead happy, healthy lives.

We are dedicated to working with people from Aboriginal and Torres Strait Islander backgrounds, people with a disability and people from migrant or refugee backgrounds.

DPV Health is a Child Safe organisation, committed to the safety and wellbeing of all children and young people. We are proud to be a Rainbow Tick accredited organisation; dedicated to the continued support for our LGBTIQ+ community.

A little about the role


The Case Management Worker position within the DPV Health Homelessness team works collaboratively with the Supported Referral program as part of the Northern Metropolitan Homelessness Network.

The position utilises practice case management skills within program guidelines and practice standards.

It adheres to continuous quality improvement processes for people in the program catchment who experience homelessness or are at risk of becoming homeless.

As a Case Manager within the Homelessness team, you'll support clients through:

  • Providing case management which adheres to organisational and state practice goals and standards;
  • Timely and appropriate assessment, engaging with consumers, intervention including outreach support, care plan coordination, identification of needs, assessing resources, supported referral, advocacy, information and disengaging and discharge of consumers; and
  • Developing client centred care plans in conjunction with consumers and other relevant participants that identify goals and reflect a client selfmanagement approach.

Desired Skills and Experience:

About you


To be successful in this role, you will have demonstrated understanding and case management experience within the homeless sector or other relevant community settings.


You will also come with:

  • Relevant Australian tertiary qualification in social work, community services or other equivalent and related discipline; and
  • Demonstrated knowledge of the Specialist Homelessness Services (SHS), Supported Accommodation Assistance Program, the homelessness service system and current developments including the DHHS Standards, Continuous Quality improvement and the Opening Doors Framework.

The DPV Health Way
The health and wellbeing of our people is at the core of our employee and client experience. All perks are curated with care, allowing you to thrive at work and in all personal and professional pursuits. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

  • Work-

Life Balance:
We are well equipped to support a hybrid approach to the future of work. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work - just ask us

  • Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the communities we serve. We provide discounted fitness and health insurance memberships free, onsite vaccinations, and confidential counselling services, just to name a few.
  • Professional Development with access to modern, digital eLearning you'll have flexibility of course timing with access to shorter, more customized content. Accompanied by face to face training, your continual professional development is always top of our priority list. A $500 allowance is available per annum, prorata for part time colleagues.
  • Salary Packaging part of your wage is paid tax free each pay, saving thousands in tax each year

The fine print

  • Applications close Friday 15th Sept 202
  • Full driver's license and travel between sites is required
  • To view a copy of the Position Description please click here


If you are seeking a role in an excellent, innovative, and supportive team, in a progressive and growing organisation, we would love to hear from you.


  • DPV Health is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion. _