Quality Assurance Specialist
2 weeks ago
About Us:
Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.
Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients' assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities:
The Opportunity
In this position, you will play an important role within the Victorian Workers compensation team by undertaking reviews to ensure best practice in a number of areas of the claims operation, in particular relating to claims based decision making, efficiency, and enhancing strategic claims management strategies.
In this role, you will:
- Work closely with the other members of the Claims Practice Strategy (CPS) team and the broader business to support the achievement of sustainable outcomes across Financial, People and Customer measures
- Conduct thorough and indepth reviews of various business areas in order to provide recommendations to the business
- Promote best practice claims management across the business
- Support a continuous improvement focus on VIC Workers Compensation proactive intervention and innovation.
- Ensure all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations
- Analyse identified target areas to assess trends and recommend remedial action to resolve issues; ensuring strategies are implemented and the desired outcomes (strategic and APA related KPIs) are achieved
- Engage key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives
- Assist in achieving business plan goals aligned to dominant priorities and company Business Plans. Identify opportunities to enhance efficiency of processes within the team, with a view to improve operational controls and performance
- Monitor ongoing project strategies, to ensure sustained improvement and compliance within the business
Qualifications:
We're looking for an enthusiastic and collaborative individual who has:
- Claims Management experience in a leadership capacity
- Leadership experience
- Coaching and mentoring skills
- Time management and organizational skills Project management experience
- Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role
What we can offer you:
- Attractive remuneration packaging & flexible work arrangements
- Key member of leadership team within the Victorian Workers Compensation business unit
- Collaborative working environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Paid Parental Leave scheme;
- A unique and exciting career as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.
To apply
If you think you can make a positive difference to our business we want to hear from you today
Click on
To be considered for this opportunity you must have right to live and work in Australia when applying.
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply._
- As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._
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