Clinical and Product Support Specialist

2 weeks ago

Sydney, New South Wales, Australia GN Group Full time

Due to recent growth, GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team in this newly created role.


Based in our Macquarie Park office (with flexible work arrangements), you will be collaborating with our territory-based sales team to remotely support customers with their audiological and product training needs to drive positive sales outcomes and strong customer relations.


The Role- Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.- Providing a high level of Audiological, Product and Technical remote support to customers.- Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.- Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.- Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.- Calendar management to ensure availability of online training options across the ANZ territories and time zones.- Monitoring external market ensuring awareness of competitive products/technologies- Presenting and speaking at various online group sessions, events, and seminars.- Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Benefits- Flexible work arrangements- Generous discounts with hundreds of retailers through our Reward and Recognition platform- Access to online well-being centre- Employee Assistance Program- Generous discounts on GN Hearing, Jabra, and SteelSeries products- Gift vouchers for birthdays and service anniversaries- Annual flu vaccinations- Fresh fruit deliveries


If this sounds like the opportunity you've been waiting for, we'd love to hear from you Please note that we can only consider applicants with full, unrestricted Australian work rights.

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