![DFP Recruitment Services](https://media.trabajo.org/img/noimg.jpg)
Aps3 Participant Support Officer
1 week ago
Job description:
We are seeking an enthusiastic and professional Participant Support Officer to join the team within a Federal Government Agency based in Robina.
This role will be on a contract basis for 12 months and will be an equivalent APS3 level.The Role:
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
As the Participant Support Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
Responsibilities include:
- Managing and resolving participant matters by actioning planning tasks.
- Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems
About you:
As the Participant Support Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.
If you are interested in this role, please APPLY NOW or call Paula on for more information.Note:
You may be required to provide evidence of your COVID-19 vaccination status.
-
Aps3 Participant Support Officer
1 week ago
Robina, Queensland, Australia DFP Recruitment Services Full timeJob description: We are seeking an enthusiastic and professional Participant Support Officer to join the team within a Federal Government Agency based in Robina. This role will be on a contract basis for 12 months and will be an equivalent APS3 level.The Role:As the Participant Support Officer, you will assist customers in a face to face environment by...
-
Participant Support Officer
1 week ago
Robina, Queensland, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Participants Support Officer. APS3 equivalent rate $37+ p/h + super Located in Robina, Queensland Up to 12 months with potential to extend, pending business and performance...
-
APS3 Participant Support Officer
1 day ago
Robina, Queensland, Australia Randstad Australia Full timeWe are seeking a candidate who can provide excellent administrative support in a Federal government agency in Robina. The role will see the successful candidate supporting a busy team, who support and engage with participants to manage their plans and supports.*Candidates must be an Australian citizen to apply*Duties:Managing and resolving participant...
-
Aps3 Access Officers
1 week ago
Robina, Queensland, Australia DFP Recruitment Services Full timeJob description: We are currently seeking a number of APS3 Administration/ Access Officers to join the team within a Federal Government Agency based in Robina.The RoleThe APS3 Access Officers may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external...
-
APS3 Access Officer
3 weeks ago
Robina, Queensland, Australia Randstad Australia Full timeWe are seeking candidates for a Federal Government role on the Gold Coast. The role will see you responsible for assessing people's eligibility for funding from the scheme and ensuring these assessments are completed in a timely manner and in accordance with legislation. The role will see the successful candidates assisting participants on a daily...
-
APS3 Access Officer
1 month ago
Robina, Queensland, Australia Randstad Australia Full timeWe are seeking candidates for a Federal Government role on the Gold Coast. The role will see you responsible for assessing people's eligibility for funding from the scheme and ensuring these assessments are completed in a timely manner and in accordance with legislation. The role will see the successful candidates assisting participants on a daily...
-
Aps 3 Participant Support Officer
1 week ago
Robina, Queensland, Australia face2face Recruitment Full timeClosing Date:9 AM Monday 11 September 2023face2face reference:590006Location:Robina, QldHours:Full-TimeContract length:Contract until 30 June 2024Entry requirements:Australian CitizenPay range:$37.36 p/h ex superAbout the role:The position may also have public contact and may be required to communicate with and provide straightforward advice to a range of...
-
Disability Support Worker
1 week ago
Robina, Queensland, Australia Overcomers Support Services Full timeSeeking a vibrant female support worker to provide community access supports to a NDIS participant on Thursdays, 9am to 1pm with potential Saturdays as well.Requirements:Current First Aid and CPRNDIS worker screening checkSuitable VehicleComprehensive vehicle insuranceJob Type: CasualPay: $ $35.00 per hourExpected hours: per weekLicence/Certification: First...
-
Application Support Analyst
7 days ago
Robina, Queensland, Australia Right Crowd Full timeJob Information:IndustryTechnology***Work Experience1-3 years***Salary65 K***CityRobina***State/ProvinceQueensland***CountryAustralia***Zip/Postal Code4226To be successful in this position, you will need to have the ability to carry out the following duties and responsibilities:Be our first point of contact for customer issues, both Internal and External...
-
Office Support
1 week ago
Robina, Queensland, Australia Horizon Housing Realty Full timeReal Estate/ Property Management Industry Full time, permanent role based in Robina, QLD- $55,731 + super + salary packaging + other benefitsAbout UsHorizon Housing Realty (HHR) is part of the CHL Group and is a licensed real estate agent providing specialty rental services for experienced investors. Our aim is to provide our owners with exceptional property...
-
Transformer Support Officer
1 week ago
Robina, Queensland, Australia Bond University Full timeBond Business School; Full Time, Fixed Term appointment for 12 months _ Reference number:About the position:The Transformer Program is a co-curricular program designed to enable innovation, foster student development and enhance the overall student experience at Bond. This voluntary, non-fee, non-credit program is open to undergraduate and postgraduate...
-
Student Support Officer
1 week ago
Robina, Queensland, Australia Health Courses Australia Full timeWe have a friendly and relaxed working environment with a comfortable office in Robina. Our staff love us and stay with us for a long time and we love them. The successful person will benefit from working and learning from a team who is excellent in what they do.Mandatory skills Solid knowledge of Outlook, Internet and social media platforms Good Working...
-
Student Support Officer
1 week ago
Robina, Queensland, Australia Health Courses Australia Full timeWe have a friendly and relaxed working environment with a comfortable office in Robina. Our staff love us and stay with us for a long time and we love them. The successful person will benefit from working and learning from a team who is excellent in what they do.Mandatory skills Solid knowledge of Outlook, Internet and social media platforms Good Working...
-
Assessment Officer
7 days ago
Robina, Queensland, Australia Davidson Group Services Full timeAbout the Role:Davidson is a preferred supplier for the Government sector and have strong partnerships within local, state and federal government. We are currently seeking experienced AO4 Assessment Officer to join a Large Department in the heart of the Gold Coast.The purpose of the Assessment Officer is to investigate, assess and determine matters relating...
-
Credit Claims Officer
1 week ago
Robina, Queensland, Australia Whitefox Recruitment Full timeAccelerate Your Career Path as a Credit Claims Officer / Storeperson and Drive Towards Excellence and Advancement in the Automotive SectorEmbark on a fulfilling career journey with a position that offers more than just a pay check.As a full-time Credits Claims Officer, you'll play a pivotal role in maintaining operational excellence within our Parts...
-
Scientific Officer
1 week ago
Robina, Queensland, Australia Austech Medical Laboratories (AML) Full timeJob Title: Scientific Officer - Pathology LaboratoryCompany: Austech Medical Laboratories (AML)Location: Wise Pathology Laboratory, Gold CoastJob Type: CasualAustech Medical Laboratories (AML) has been a trusted provider of pathology and diagnostic services for over 25 years. Committed to continuous improvement and operational excellence, AML ensures the...
-
Senior Digital Delivery Officer
1 week ago
Robina, Queensland, Australia HOBAN Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Senior Digital Delivery Officer.APS6 equivalent $60+ p/hLocated in Robina, QueenslandUp to 12 months with potential to extend, pending business and performance requirements.About...
-
Administration Support Officer
1 week ago
Robina, Queensland, Australia Ozcare Full time$26.03 per hour:- Part Time Term Appointment until June 2024 We're hiring smiles Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. _Your RoleYou'll be the first point of contact for the service, managing our reception and being part of a...
-
Senior Digital Delivery Officer
1 week ago
Robina, Queensland, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Senior Digital Delivery Officer (User Experience Research).APS6 equivalent $60+ p/hLocated in Robina, QueenslandUp to 12 months with potential to extend, pending business and...
-
Disability Support Worker
1 week ago
Robina, Queensland, Australia Dereka-Jo Williams Full timeJoin Multicap for a rewarding career. We offer penalty rates, salary boosts, and discounts and your favorite retailers. Plus, get a paid 2-day induction About the Role:Are you a resilient and patient individual who thrives on making the biggest impacts and helping where it counts? We are currently seeking casual Disability Support Workers to support...