Senior Account Manager

2 weeks ago

Sydney, New South Wales, Australia Cashrewards Full time

Heyyyyy We're Cashrewards, Australia's most loved cashback platform.

Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.

About the role
As the Senior Account Manager, you will manage a portfolio of enterprise brands. This role requires someone to be proactive, continuously pushing and using initiative to get the best performance for your clients. You will have a passion for great client service, be a team player and be able to coordinate between multiple internal and external stakeholders.

You will be a key person for leading merchant engagement initiatives, you will be required to engage with a range of merchants and deliver results. A commercial mindset, with strong negotiation skills will be required.

The role requires confidence and experience in a commercial client facing role. You will need strong communication skills and be confident in managing senior stakeholders. Be proactive in your approach to client engagement, as well as internal team processes. You need to be able to apply strategic thinking to problem solve and drive growth across your accounts.

The role will support the manager with the management of developing vertical strategies for relevant verticals and those strategies that are aligned to clients and network partners.

Your Focus

    • Take ownership to drive our enterprise client's performance, proactively gain insight into their business and objectives. Offer tailored solutions across our entire product suite, including Offers and Retail Media. Personalise your approach by providing education and guidance ,leveraging data and product expertise. Create a strong feedback loop, by sharing post campaign reporting and collecting feedback to ensure we are meeting needs of our clients and that there is continued investment.
    • Build comprehensive account strategy plans & joint business plans to expand opportunities within your portfolio. Formulate advanced strategies to bring in new opportunities, increase revenue streams and promote cross-selling of Retail Media offering (Circuit by Cashrewards). Identify and engage with key stakeholders with diverse objectives, fostering additional relationships to drive overall client growth.
    • Maintain a knowledge of media best practices, stay on top of trends and translate this knowledge into actionable strategies that drive your verticals and client results. Provide proactive and timely analysis of vertical trends and market insights.
    • Proactively lead network agency partnerships by fostering collaborative relationships, optimizing performance, and aligning with strategic objectives.
    • Support junior team to drive strategic opportunities by supporting the manager with coaching and mentoring.
    • Lead strategic workshops and initiatives with clients to overcome problems and discover opportunities. Work with clients, internal stakeholders to deliver and execute on these plans.
    • Input in to change initiatives across the CS team, through leveraging commercial and excellent organisation skills.
    • Manage your own clients QBR's, PCA and fortnightly WIPs.

About You

    • Must be able to work independently, with strong operational skills and a positive can-do attitude.
    • Advanced media/marketing and sales experience delivering business objectives. An understanding of the loyalty, retail, e-com and technology space, and demonstrated history of working within any of these.
    • Excellent verbal, written communication, and presentation skills, with the confidence to provide insights and feedback to internal and external stakeholders.
    • Possess a solution mindset and can solve client problems and navigate any technical issues that may arise
    • Strong campaign management skills are important, along with the ability to manage external and internal timeframes
    • Self-motivated, self-aware, and emotionally intelligent
    • Hands on tools including all affiliate networks, Asana Excel & BI are desirable
    • Great work ethic, attention to detail and high reliability.
    • A strong desire to execute, drive impact, and develop within your organisation

In the fast moving cashback category, Cashrewards has powered ahead of its rivals and taken the lead, serving over 2 million members with an enticing range of cashback offers from more than 2000 brand partners including Apple, Amazon, Myer, Liquorland, Adidas, Bonds, Target, and The Iconic. As if that isn't impressive enough, we're fully Australian owned and operated, and backed by 1835i, one of Australia's leading venture funds. Plus, we support the Starlight Children's Foundation by donating 1% of all cash redeemed to the foundation.

Another cool thing, we're right smack-bang in the middle of Sydney CBD (next to the QVB) so we're easy to get to.

There's lots more to love about working here, like:

Flexible working
- Friday hours (finish at 3pm on Fridays)
- Double cashback
- Free access to Headspace
- Discounted fitness classes and wellness offering
- Birthday leave
- 16 weeks paid parental leave
- Ability to work up to 90 days a year from anywhere in the world
- Awesome people who you'll get to know at some of our awesome celebrations and social events

​​So if you're keen to jump on board and help us steer this fine ship into the future, don't let this opportunity pass you by. ​So jump in, forget FOMO. Join the Cashrewards team today. ​​

Check out our careers page

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