Senior Solutions Consultant

1 week ago

Melbourne, Victoria, Australia Manageditservices Full time
$150 K Base plus 20% bonus based on performance THIS ROLE IS FOR ONE OF POINTER'S CLIENTSConnect with for any questions, or insights into the company before applying Position Overview As a Senior Solutions Consultant at Evotix, you will collaborate with: Prospective & actual customers Customer Squads Product team Marketing team $150 K Base plus 20% bonus based on performance THIS ROLE IS FOR ONE OF POINTER'S CLIENTSConnect with for any questions, or insights into the company before applying Position Overview As a Senior Solutions Consultant at Evotix, you will collaborate with: Sales Team Prospective & actual customers Customer Squads Product team Marketing team Your main objectives will be to work as a team with the BDM's to secure new businesssales, disseminate product information to the sales team, provide technical market insight to the product team, and ensure smooth transition to the implementation team.

The Senior Solutions Consultant is collaborative and a self-starter, bringing these positive traits into transferring technical and product knowledge to prospects through strong written and verbal presentations, contributing to lead evaluation, and strategy, based on insights into prospects, and identifying opportunities to promote new functionality to customers, amongst other things.

You'll also work in your customer squad to support existing customers and to provide afantastic customer experience; this may mean working with existing customers to optimise and expand their Assure/Learn/360 sites, to deliver training and to implement new modulesand features.

Above all, you're a true champion of Evotix's mission and are galvanised byour belief in providing savvy EHS technology solutions for all of our clients.


Focus Areas:

Work as a team with the Business Development Manager's (BDM's) to secure newbusiness sales: Support the BDM's with the technical qualification of sales opportunities.

Support BDM's with detailed presentations and demonstrations, and provide prospects with a deeper insight into how we meet their business requirements and functional needs.

Create prospect-specific demonstrations using prospects' own forms / data / reports to give Evotix a competitive edge in the sales process.

Support BDM's in responses to Rf X's (tenders), and any general technical sales requests, in respect to all technical and product functionality-related questions and in conducting technical assessment of fit (i.e., gap analysis).

Identify potential workarounds to prospect/customer requirements (if/where required) and assess the viability of these.
Be able to convey these to prospects, and internal teams, along with pros/cons of them.

Transfer technical and product knowledge to prospects through strong written and verbal presentations (this may include creating short, recorded tutorials/demos).

Build relationships with prospects, especially those with technical contacts.
Contribute to lead evaluation and strategy based on insights into prospects.

Prepare product evaluation and "proof of concept" (trial) sites and provide first-line support to prospects who are evaluating said sites.

Seek to understand the competitive landscape and look for opportunities to drive competitive edge (for example, by updating template sites, configuration, data, dashboards, videos, documentation etc.).

Provide technical market insight to the product team: Develop product suggestions ("user stories") for key customer processes and based off customer feedback.

Feedback on market insight gained from working with prospects and customers.
Participate in cross-functional discovery workshops refining product requirements.

Ensure smooth transition to the customer implementation/professional services teams: Provide full and clear handover of technical requirements to the customer implementation/professional service teams via written Statement of Work (So W) documents.

Attend internal handover briefing calls.
Attend implementation kick-offs (where required).

Work closely with the customer implementation/professional services teams to share best practice, and to keep up-to-date with the latest innovations, on how our software can deliver value to customers.

Provide support to your customer squad and customers: Work in your customer squad to support customers to deliver specific optimisation &/or implementation activities, including Assure, Learn & Insights+ configuration and training.

Identify opportunities to promote new functionality to customers.
Support CDM's & CSM's in pursuit of upsell opportunities: Understand, assess, qualify, and help document new customer requirements.
Support CDM's & CSM's with technical demonstrations upon request.

Provide support to marketing team:

Assist Product & Marketing teams in refining content and delivering compelling webinars internally (to staff) and externally to existing and prospective customers.

Serve as the expert on new functionality and provide briefings to the BDM's and others.
Assist Product & Marketing teams in producing training materials and defining best practice.
Work on our stand at industry exhibitions/shows/customer forums where required.
Necessary Experience, Skills, and Attributes Prioritises and balances activities to maintain focus.
Excellent presentation and demonstration skills.
Maintains detailed knowledge of Evotix products and services.
Deep understanding of sales and technology.
Collaborative.
Self-starter attitude.
Seeks to improve process and materials.
Passionate about customer experience.
Act as the go between the techies and non-techies.
Empathetic to user experience.
Personable and keen to understand more about different industries and processes.
Comfortable speaking to c-suite audience.
Experience with business intelligence tools (is beneficial, although not essential).
Qualities of Evotix Employees
  • Creative and innovative thinkers who inspire.
  • Passionate about intellectual growth and pushing their boundaries.
  • Determined to grow both individually and with the Evotix team.
  • Self-starters who are self-assured, self-determined, and self-managed.

Universal Values at Evotix At Evotix, we strive to be our best every day and lead by example through following ourcore set of values.

Though everyone on our team brings something fresh and valuable to the table, we are all:
  • Customer-centric: We know that we wouldn't be where we are without our loyalcustomers, and our internal conversations are influenced by our deep consideration for our clients.
In essence, we know that our customers are at the core of our success, and we never stop trying to best understand their needs

  • Empowering:
We motivate others to utilise their unique skill sets and passions to the fullest.
When one of us feels empowered, we all do, and we encourage autonomy and independence in both ourselves and our customers

  • Collaborators and communicators:
We amplify our efforts through proactive communication and collaboration.
When it comes to our customers, we give ourselves the space to share with them what we can and can't do honestly, and encourage them to voice their feedback

  • Innovators:
We never settle and only know how to reach for more.
Our endless curiosity has us continually seeking change and action, and this innovation shines through in our inventive health and safety management system

  • Results-driven:

We aren't afraid to set high goals for ourselves, and we also aren't afraid to sweat a little bit to reach them.

Our customers' success is our success too, and we prove the value of our product by enabling customers to achieve better health and safety outcomes through its implementation

  • People of integrity:
We are authentic and have nothing to hide.
Our honesty shine through in our commitment to open and truthful communication with both our colleagues and customers.

Schedule and Location This is a full-time, salaried position at Evotix's Melbourne office with a 3 day in office 2 days from home culture We believe that a great salesperson must be part artists, part scientist.

Pointer Strategy Promote local employment to your region, community or member organisation with a u Workin Talent Community.
Find out more.

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