Cx/ux Analyst, Nsw, 6 Months

2 weeks ago


Sydney, New South Wales, Australia Infopeople Full time
User and Customer Research Management

  • Human-Centered Design (HCD) Framework
  • Usability, Accessibility and User Acceptance Testing

Key Accountabilities

  • Lead user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys
  • Support viable and sustainable product solutions from design through discovery, framing and iterating development and continuous improvement within a Human-Centered Design (HCD) framework. Including but not limited to UI design, content modelling/design, information architecture, web standards and analytics design
  • Lead usability, accessibility and user acceptance testing of new digital services to ensure we provide users with a great experience while ensuring all requirements and guidelines are met
  • Assist in the development of the future state roadmap ensuring that the PaTH offering aligns to our customer needs and business requirements
  • Stay uptodate with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.

Required Skills and Knowledge

  • Experience in leading user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys.
  • Experience in Human-Centered Design (HCD) framework, including but not limited to UI design, content modelling/design, information architecture, web standards and analytics design.
  • Experience in usability, accessibility and user acceptance testing of new digital services to ensure we provide users with a great experience while ensuring all requirements and guidelines are met.
  • Experience in assisting in the development of the future state roadmap ensuring that the PaTH offering aligns to our customer needs and business requirements.

If this sounds like you:

Infopeople - Anne Rivera
3654118
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