Coatings Quality and Customer Specialist

2 weeks ago

Clayton South, Victoria, Australia DuluxGroup Full time
Industry leading learning & career development.

  • Work in a market leading business
  • Enjoy the benefits of the broader Dulux Group

The Opportunity


We have a unique opportunity for a passionate and motivated professional to join our R&D team in Clayton, reporting into the Product Quality Team Leader.

This is a new role to provide additional coverage across key areas of quality and customer support within our business.


You will play a critical role in managing the complaint workload of the team to ensure customers & consumers are provided with a satisfactory and timely resolution to their issues.


You will also be responsible for:

  • Ensure any complaints are reported and resolved in timely manner
  • Conduct laboratorybased tests, field trials and onsite evaluations to assess the performance of different paint products.
  • Preparing accurate reports that address the needs of the end customer with due consideration given to the risks associated with the financial or legal position of the business
  • Providing timely technical advice and support for Help & Advice, Trade and Retail sales force, field service officers, marketing and other members of the Technology Group
  • Conduct comparative testing and evaluation of competitor paints against DuluxGroup products
  • Supervising field trials on a needs basis

What you will bring and develop:

This is a key customer-focused role so you'll need to enjoy solving customer problems and bring a positive, personable approach to succeed.

You'll be juggling different tasks on a day-to-day basis so highly developed time management and prioritisation skills are a must.


Other key skills and experience include:

  • Detailed knowledge of common paint problems
  • Exceptional communication and interpersonal skills
  • Excellent written skills
  • Excellent attention to detail
  • Fast learner
  • Strong computer skills (C4C experience highly regarded)
  • Science Degree or Diploma or relevant experience

Benefits

  • Support for your health and wellbeing via our 'Wellbeing at Dulux' program
  • Supporting the Community' action day for you to give back to your community
  • Access to learning and development opportunities to accelerate your growth
  • Generous parental leave offering for primary and secondary carers
  • True recognition through our various employee award schemes
  • Access to the DuluxGroup product ranges at a generous discounted rate
  • There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

About DuluxGroup
DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.


DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business.

Dulux Paints and Coatings is Australia's leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.


Culture
At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

How to apply
Click APPLY or contact
John Christou on
for a confidential discussion.

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