General Manager

1 week ago

Melbourne, Victoria, Australia Burbank Full time
Banking & Finance Mortgages / Lending Melbourne Permanent / Full Time

15/4/202- Supportive staff and a great team to work with

  • Highly competitive commission structure
  • Great employee benefits

Primary Purpose:

The purpose of this role is to:

  • Manage and continually improve the efficiency and profitability of National Pacific Finance, by ensuring both short
- and longer-term business objectives are met in relation to all activities across the Sales & Operations functions.

  • Build and maintain strong, sustainable relationships with industry stakeholders that ensure the longterm viability and growth of the business.
  • Manage and develop a high performing team of Accredited Mortgage Brokers & Customer processing teams that deliver required business outcomes and an exceptional level of service to all stakeholders.

Key Result Area

Key Responsibilities

Strategic Planning

  • Contribute to the development and implementation of NPF BluePrint that aligns with client needs, expectations and contributes to the growth and profitability of NPF.
  • Understand market trends, industry developments and competitor activity that may impact on operational effectiveness and the achievement of business objectives.
  • Identify opportunities for improvement and development of operational activities that support achievement of longerterm strategic objectives.

Operational Management

  • Manage NPF operations to meet budget and other financial goals,
  • Coach and mentor Accredited Mortgage Brokers to continually deliver outcomes without compromise to compliance, quality and customer satisfaction.
  • Analyse, identify and implement operational improvement opportunities that will result in more efficient processes that minimise delays.
  • Develop, establish, and directly execute operational policies and procedures to support NPF BluePrint.
  • Support and collaborate with NPF Compliance and Administration Manager.
  • Keep the Associate Director informed of key planning issues and make recommendations on significant business decisions relating to the Sales & Operations functions.

Stakeholder Relationships

  • Support and collaborate effectively with the Compliance & Administration Manager to ensure compliance and consistency across all areas of the NPF business is of a highquality standard.
  • Ensure consistent, informative and relevant communication with staff, clients and all other stakeholders including AFG and internal departments within Burbank Group of Companies.
  • Play a leadership role in developing a unified NPF business culture that strives for best practice, customer satisfaction and continual stakeholder engagement

Customer Service

  • Support the business in investigating and managing complaints, ensuring the complaint policy and procedure, complaint register, and thorough records are executed and maintained.
  • Coach and mentor the team of Mortgage Brokers to proactively manage and improve customer service.
  • Manage escalated issues as they arise in relation to NPF customer service delivery.

Financial Management

  • Effectively manage the NPF budget to ensure financial objectives are consistently met.
  • Set and progress monthly forecasts.
  • Create clear accountabilities for the team of Mortgage Brokers to meet and/or exceed these targets.
  • Contribute to the preparation of the annual budget that aligns with overall business financial targets.
  • Ensure that reporting is consistent, timely and accurate to facilitate effective business decisionmaking.

People Management

  • Ensure that the team of Mortgage Brokers understand what is expected of them and regularly receive feedback on their performance and contribution.
  • Support, develop strategies to provide professional development opportunities for the team of Mortgage Brokers, that will promote advancement.
  • Proactively resource the business to meet the organisational demands and objectives.
  • Ensure the team of Mortgage Brokers are trained and developed to deliver organisational objectives.
  • Facilitate resourceful and effective monthly team meetings.
  • Lead by example in demonstrating the values and desired behaviours and culture of the organisation and applies core competencies consistently.
  • Provide guidance for improved performance; identify and address performance weaknesses at an individual and team level as appropriate and in a timely manner

Typical Qualifications and/or Experience

  • Tertiary qualification in Mortgage Broking, business management or related discipline, Diploma in Finance and Mortgage Broking (minimum).
  • Indepth knowledge of the Finance and Mortgage Broking Industry.
  • MFAA Accreditation.
  • Anti-Money Laundering Certificate (AML).
  • Satisfactory Police Check and Equifax report.
  • Valid Driving Licence.
  • Extensive Mortgage Broking industry experience at a senior sales & operational level.
  • Demonstrated leadership skills with a clear vision in managing a team.
  • Excellent interpersonal and engagement skills wit

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