Partner Performance Specialist

1 week ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Ensure partners deliver to their contractual commitments:


  • Build and maintain high performing relationships with key partners:
-
Brisbane or Sydney Location


The purpose of this role is to build and maintain high performing relationships with the Personal Injury Insurance's key partner organisations to deliver exceptional outcomes for our people, customers and our business.


This role ensures that partners deliver to their contractual commitments and that all partnerships are managed in accordance with relevant legislation and regulations, and Suncorp's partnering and procurement policies.


What you'll do

  • Contract and Supply Chain Management, including the ability to lift performance and create an outcome focus across the supply chain.
  • Build effective relationships with PII's strategic partners in order to drive PII's strategic and operational performance objectives.
  • Drive exceptional experiences for our customers when engaging with our partners, along with the achievement of contractual service, financial and risk performance metrics.
  • Establish and maintain collaborative relationships with a wide range of internal and external stakeholders to deliver business outcomes.
  • Understands how to contribute to team, business and group priorities and drives priorities with a sense of purpose.
  • Collaborates across and within teams and build strong relationships with customers to match the right solution to each customer's needs placing the customer at the heart of decisions.
  • Knows and clarifies what's expected, taking full accountability to resolve problems and set high personal standards to deliver timely results in a changing environment.

What you'll bring

  • Degree in Law, Business, Commerce, Supply Chain Management or related discipline
  • Previous experience within Insurance, preferably Personal Injury
  • Demonstrated experience in managing commercial partnerships and driving performance in contractual arrangements, balancing strategic relationships and business outcomes.
Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams.

They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

That takes a special kind of person.

Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple.

Someone who's naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that from the moment you start work each day.


  • At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

Advertised: 20 Feb 2024 AUS Eastern Daylight Time

Applications close: 01 Mar 2024 AUS Eastern Daylight Time

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