Systems Operations Analyst Ii

2 weeks ago

Melbourne, Victoria, Australia Intercontinental Exchange, Inc. Full time

Job Purpose


The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges.

This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems.

This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.

This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities
Monitoring and Incident Management

  • Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
  • Work with and escalate to internal and external teams to implement incident fixes, workaround and data recovery
  • Open and update production incident tickets according to company standards
Problem Management

  • Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action followup tickets are assigned
  • Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
System and Application Production Readiness

  • Work with internal and external teams to expand and maintain operational runbooks and other documentation
  • Configure monitoring tools and alarms
Deployment Management

  • Production deployments
  • Approve and execute production deployment tasks
Participate in disaster recovery, business continuity and workplace recovery events

Participate in continuous improvement programs, such as trend analysis of recurring issues

Provide and report on performance metrics of the environment

Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Knowledge and Experience

  • Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting
  • Working knowledge of networking: specifically TCP and UDP
  • Strong communication skills
  • Able to think logically and critically
  • Analytical problemsolving skills with an ability to identify root cause(s)
  • Able to work as a team player across the organization
  • Able to build and maintain effective relationships with individuals and the team as a whole
  • Ability to be organized and decisive while under pressure
  • Excellent time management skills
  • Able to manage priorities and multitask
  • Selfconfident and assertive
**Schedule

  • Chemistry Analyst Level Ii

    2 weeks ago

    North Melbourne, Victoria, Australia Bureau Veritas Full time

    Chemistry Analyst Level IIDate:Jun 11, 2024Location: North Melbourne, Victoria, AUCompany:Bureau VeritasAbout BVAQ:BVAQ are a leading partner to the Food Industry for over 60 years, supporting businesses with the widest range of analytical services and expertise within one organisation. The team at BVAQ have developed robust quality systems, invested in...

  • Systems analyst

    2 weeks ago

    Melbourne, Victoria, Australia Work in Rail Full time

    What are some example projects or experiences?Systems analysts design, maintain, and upgrade the computer systems that keep our rail networks operating. They also support rail organisations by developing or managing essential internal systems. A systems analyst has excellent analytical skills and enjoys uncovering ways to improve efficiencies and resolve...

  • Security Operations Analyst Ii

    2 weeks ago

    Melbourne, Victoria, Australia Rapid7 Full time

    About the TeamOur Information security team is tasked with enhancing our security posture and elevating customer confidence in Rapid7 products. Together, we lead the effective delivery of business outcomes, and program maturation through standardization and iterative improvement. As part of our team, you'll work with highly engaged and capable colleagues to...

  • Security Operations Analyst II

    4 weeks ago

    Melbourne, Victoria, Australia Rapid7 Full time

    About the TeamOur Information security team is tasked with enhancing our security posture and elevating customer confidence in Rapid7 products. Together, we lead the effective delivery of business outcomes, and program maturation through standardization and iterative improvement. As part of our team, you'll work with highly engaged and capable colleagues to...

  • Security Operations Analyst II

    2 months ago

    Melbourne, Victoria, Australia Rapid7 Full time

    About the TeamOur Information security team is tasked with enhancing our security posture and elevating customer confidence in Rapid7 products. Together, we lead the effective delivery of business outcomes, and program maturation through standardization and iterative improvement. As part of our team, you'll work with highly engaged and capable colleagues to...

  • Systems Performance Engineer II

    2 weeks ago

    Melbourne, Victoria, Australia STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Title: Systems Performance Engineer II Job Category: Service/Technical Services Melbourne, VIC, AU, 3202 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative...

  • Systems Performance Engineer II

    2 weeks ago

    Melbourne, Victoria, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The System Performance Engineer II is instrumental in ensuring that our sterilization monitoring and control solutions are successfully tested, conf igured, commissioned,...

  • Systems Performance Engineer Ii

    2 weeks ago

    Melbourne, Victoria, Australia Steris Canada Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Title: Systems Performance Engineer II Job Category: Service/Technical Services Melbourne, VIC, AU, 3202 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative...

  • Systems Performance Engineer II

    2 weeks ago

    Melbourne, Victoria, Australia STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Job Title:Systems Performance Engineer IIJob Category:Service/Technical ServicesMelbourne, VIC, AU, 3202Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and...

  • Systems Performance Engineer Ii

    2 weeks ago

    Melbourne, Victoria, Australia STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Job Title: Systems Performance Engineer IIJob Category: Service/Technical ServicesMelbourne, VIC, AU, 3202Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Ignite Specialist Recruitment Services Full time

    Ignite are looking to hear from experienced Systems Analyst for one of our government clients.Location: Canberra, Melbourne CBD, Brisbane Wharf street and AdelaideDuration: 12 months with 3x 12 months extension optionsCitizenship Requirements: Must be an Australian Citizen withBaseline clearanceThe identified Cloud Systems Analyst will be working towards...

  • System Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Talent Insights are currently seeking a highly skilled and motivated Systems Analyst to join one of Australia's largest companies on a full time, Permanent basis.You will be working within the Group Insurance team, responsible for the management, administration and operation of the Risk financing and Insurance program as well as the self-insured workers...

  • chemistry - analyst level ii

    2 weeks ago

    North Melbourne, Victoria, Australia Bureau Veritas Full time

    About Bureau Veritas - BVAQ:Bureau Veritas - BVAQ has been a key partner to the Food Industry for more than six decades, offering an extensive range of analytical services and unparalleled expertise all under one roof. Our team at Bureau Veritas - BVAQ has established resilient quality protocols, made significant investments in cutting-edge equipment,...

  • Systems Analysts

    2 weeks ago

    Melbourne, Victoria, Australia Gateway Synergy Recruitment Full time

    EL1 to EL2 roles available for Systems Analysts Adelaide, Brisbane, Canberra, Melbourne locationGateway Synergy is looking for highly experienced Systems Analysts contractors for a government department. An exciting opportunity is open for various roles for a rapidly growing project. Be part of a team that makes meaningful changes and improves Australian...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    Location: Melbourne Job Type: Contract Posted:about 1 hour agoContact: Teertha Shetty Discipline:General IT Reference: Our client and the role:Our client, one of Australia's largest superannuation funds, is looking for a Systems Analyst for an initial 6-month initial contract with good chance of extensions.The role of Systems Analyst is to ensure internal...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • Hsse Operational Excellence Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Terminal Operations Management Full time

    About ATOMATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering.Our team is made up of a great network of experts with a wealth of experience in providing the very best in terminal operations in Australia. We have a...

  • System Analysts

    2 weeks ago

    Melbourne, Victoria, Australia Rubix Solutions Full time

    System Analyst - baseline cleared | NV1 | NV- Full Time Permanent Openings - Salary Negotiable DOE Leading Australian FirmRubix Solutions are currently seeking multiple System Analysts for long term works at a federal government agency.Our client is an Australian award-winning business, with established and respected relationships with government entities...

  • Supportability Engineering Analyst

    2 weeks ago

    Melbourne, Victoria, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOUWe work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success....

  • Maximo Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Technology People Australia Full time

    $750 - $850 Daily Rate. Flexible working conditions as either Hybrid or Remote.Our client, aleading energy infrastructure company in Australia, is in need of a talented Maximo Systems Analyst to join their team. As one of the biggest companies in the country, they own and operate a diverse range of energy assets, including gas pipelines, power stations, and...