Customer Operations Manager

1 week ago

North Ryde, New South Wales, Australia Ericsson Full time

Join us

About this opportunity:

Innovate, inspire and influence as a Customer Operations Manager at Ericsson. Serving as a key conduit between Key Account Managers (KAM) and Service Delivery teams, you will oversee all contract and operational fulfilments towards our customers. This multifaceted role allows for engagement throughout the full life cycle of the commercial process, ensuring performance levels are met or exceeded. As an integral component of the Core-3 engagement team, you're the Contract Fulfilment Responsible (CFR), elevating the customer experience to new heights. Additional responsibilities include involvement in Project Steering Groups corresponding to your commercial tasks, along with facilitating compliance to our organization's directives, environmental and health safety standards, legal obligations and commitment to data security.

What you will do:

Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.

Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.

Drive process and tool development, focusing on delivery simplification through the product life cycle management process.

The skills you bring:

Consultative Skills.

Change and Improvement Management.

Automation.

Process Management.

Business Development.

Negotiation.

Service Delivery Business Understanding.

Customer Relationship Building.

Data Analytics.

Financial Acumen.

Artificial Intelligence (AI).

Customer Insights.

Ericsson Portfolio.

Stakeholder Management.

Why join Ericsson?

At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work and we have been officially CertifiedTM in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Ericsson Australia Employee Benefits

  • Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
  • Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
  • Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
  • Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
  • Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
  • Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.

Primary country and city: Australia (AU) || Sydney

Job details: Customer Operations Manager

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