Case Officer

2 weeks ago

Brisbane, Queensland, Australia Unified Healthcare Group Full time
Job Description

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity, and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking for full-time candidates based in Queensland and offering current working from home arrangements pending a new local office.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

  • Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
  • Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
  • Writing accurate case notes in the medEbridge platform
  • Relationship management between clients and UHG
  • Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on

Qualifications

What you'll need:

  • Excellent verbal and written communication skills
  • Ability to negotiate, influence, and manage conflicts effectively
  • The ability to multitask in a fast-paced environment
  • Exceptional time management and organizational skills
  • Technology-savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
  • Knowledge or understanding of how health practitioners and particularly GPs work, or injury rehabilitation, or within the legal or insurance practices is an advantage but not essential
Additional Information

Our business is the market leader in its field. We are an established business looking to optimize what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.

We offer:

  • Flexibility working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
  • Employee discounts for health insurance, gyms, pools, and travel club
  • Options for novated leasing and salary sacrificing
  • Paid parental leave
  • Purchased Leave (up to 4 weeks)
  • Employee Assistance Program

Our culture is ALIVE - whether it be our virtual catch-ups, company lunches, town hall meetings, or after-work drinks - we're always up to something fun

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds, or working with our network of health providers, we connect our community partners to the support they need.

UHG is part of the broader MedHealth Group, voted Financial Review Boss Best Places to Work.

Head to for further details.

A full position description is available upon request from HR on

** We will not be able to support international applicants for this role.
** Previous applicants need not apply.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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