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Sales Operations Specialist
3 months ago
Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States.
Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption.
Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services.
Itron has over 8,000 customers in more than 100 countries.We have an exciting role for Sales operations Specialist with Itron, Australia (Melbourne/ Sydney) for which JD is as follows:
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SKILLS REQUIRED:
- Selfmotivated individual with problem solving skills, eagerness to learn and highly adaptable.
- A team member which understands organizational dynamics and can handle professional relationships and responsibilities with a level of decorum and diplomacy that breeds a healthy work environment.
- The position requires a person that is going to be able to thrive in a busy and ever changing team environment.
- That person needs to demonstrate operational excellence, customer service and account management.
- Strong problem solving skills with ability to identify root causes and drive resolution.
- Strong interpersonal and communication skills, strong planning skills.
- Proficient with MS Office suite (Outlook, Excel (Pivot tables), Word).
- High attention to details, accuracy and thoroughness.
- Highly organized and able to prioritize in fastpaced environment.
- Ability to work independently and as a team.
- Working with internal and external stakeholders, including our clients.
Responsibilities and Duties:
- Process customer purchase orders and manage all matter related to them from beginning to end.
- Liaise with internal departments or teams to ensure timely shipments.
- Proactively inform customers on shipment status and exceptions.
- Review and update the sales pipeline in SalesForce.
- Handle customer inquiries about their orders, stock availability, and other matter.
- Facilitate internal communication and collaboration to ensure smooth operations.
- Maintain meticulous filing system for all documentation.
- Ensure data in internal systems is up to date.
- Tackle adhoc matters and provide support for various administrative tasks.
- Send weekly order reports to customers.
- Handle clerical, administrative, technical or customer support issues under mínimal supervision, while escalating complex issues to appropriate staff.
