Application Transformation Coordinator

2 weeks ago

Sydney, New South Wales, Australia Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsibilities

  • Project management support including data analysis, Technology and Agency briefing, timeline management, feedback coordination, approval processes, asset deployment and testing.
  • UX (user experience)

Application tracking and development:
Collating, interpreting, and presenting results, and identifying opportunities for our roadmap.

  • Supporting the team with data analysis and web tracking across key platforms to generate insights into applicant behavioural drivers and optimal journeys.
  • Internal Stakeholder Management: Socializing and briefing of projects and new initiatives to technology, sales, servicing, product, risk, legal and compliance teams.

To be successful in this role you will need to be:

  • Proficient and comfortable managing and analysing numbers, preferably in MS Excel.
  • Power Point experience with website analytics (Adobe Analytics, Content Square) and Tableau (nVision) an advantage
  • A great communicator (verbal and written)
  • A positive, energetic, and inquisitive team member who is keen to contribute to a strong, fun, and supportive team culture, and to the ongoing evolution of its activities.
  • An organised and detailoriented coordinator, with the skill and resilience to be able to keep projects on track and escalate as needed.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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