Proactive Services Team Lead

2 weeks ago

Burwood Heights, New South Wales, Australia Woolworths Full time
At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love.

We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do.

Whether you're starting, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career - the opportunities are endless

Team Manager (Cleaning and Trolley Collection):

Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables our Customers (and your colleagues) to experience an environment that is hygienically clean to work and shop in.

You'll work side-by-side with your team whilst bringing a little good to everyone, every day.

  • Permanent Full-Time role
  • Multi-Site role covering a group of stores

What this role does:


Reporting into the Facilities Manager, you'll lead a group of Team Members (between 10-40 depending on store size) to deliver our trolley collection and cleaning services to a set store.

You and the team will collect trolleys from specific locations along with completing the set daily tasks associated with the store cleaning and waste services.

As the Team Lead, you'll develop your leadership capability by delivering all the people-related activities for your team and partnering with multiple stakeholders to deliver exceptional services.


Other things you'll do:

  • Act as a coach and mentor to your team and develop their skills across trolley collection, cleaning and waste support
  • Set the team's roster to ensure coverage of the daily tasks and operations list.
  • Work in partnership with the Store Leadership teams to understand any challenges, areas of opportunity and upcoming priorities
  • Interact with our Customers which may include showing them to the relevant shopping aisle or assisting in the cleanup of an accidental spill in an aisle
  • Liaise between Support Office, Store Leadership Teams, Team Members and Customers excellent communication and interpersonal skills is a must

What we are looking for:

It's important to note that this is a physically demanding role that requires you to work in and outside of your store in different elements (e.g. shop floor, fridges, freezers, carparks, etc) so it is essential that you are comfortable with these aspects of the role.

Ideally you'll already have some form of supervisory or team leader experience, however if you're an aspiring Team Leader we would very much encourage you to apply


This role is all about developing your leadership skills and so you'll have direct support from your Facilities Manager to help guide you as you develop this skill set.


Some other attributes that will help you succeed in the role:

  • A good eye for cleanliness and small details
  • Confidence to engage and partner with other Department Managers and the Store Leadership Team to plan and coordinate routines & timeframes
  • Organisational skills to ensure your team always has the equipment and consumables they need to work safely and efficiently
  • Ability to work a variety of shifts, including at least one early start, one late start, and oneweekend shift
  • Comfortable working with a regulated framework (Food Safety, industrial regulations, code of conducts etc)
  • A valid full Australian drivers licence, as some of our Woolworths Supermarkets will conduct vehicle street runs

When you will be needed:


This full time salaried role is best suited to an individual with flexible availability to work across early mornings, days, and late nights Monday to Sunday.

**Endless possibilities with Woolworths Group
**We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'


Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they be

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