Food & Beverage Supervisor

1 week ago

Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

Job Description:

Job Number

Job Category Food and Beverage & Culinary

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Assist the Restaurant Manager with the daily operation of the venue, ensuring maximum guest satisfaction and profit contribution.

The Supervisor will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.


  • Responsible for coordinating the work of the Food and Beverage Attendants in an efficient manner, whilst maintaining quality and standards.
  • Have a full knowledge of the outlet operations and roles therein.
  • Ensure all food and beverage items served to our guests are of the highest standard and presentation. Be attentive in checking quality of food and quality of beverage.
  • Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.
  • Ensure cleanliness of bar, tables, chairs, floor and general equipment. In liaison with Restaurant Manager, ensure sufficient equipment for the operation of the venue.
  • Assign staff to their stations and inform of any special request such as VIP guest or returning guests.
  • Ensure linen exchange procedure is followed and all care is taken with linen.
  • Ensure all back of house areas are cleaned and equipment stocked.
  • Handle customer concerns and complaints with a concerning and understanding attitude as per Hotel standard.
  • Conduct preservice briefings with staff.
  • Ensure all furniture and fittings, operating equipment and outlet décor are maintained and clean at all times.
  • Communicate all comments and feedback from guests and staff to the Restaurant Manager.
  • Ensure sales are maximised through suggestive upselling.
  • Assist with development and performance reviews.
  • Assist the Restaurant Manager with the initial and ongoing "On the Job" Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.
  • Attend meetings as required.
  • Implement opportunities for quality Team Building.
  • Ensure that all associates comply with the grooming and uniform standards.
  • Assist in preparation of work rosters and annual leave schedules within budget, business expectations and guidelines of the Enterprise Agreement.
  • Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
  • Assist in the selection and appointment of new associates within the department.
  • Ensure all Liquor Licensing Laws are abided by and understand the correct procedures for handling intoxicated and underage guests.
  • Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related The Westin Melbourne and Marriott Policies.
  • Undertake other duties as required by Restaurant Manager / Food & Beverage Manager.
  • Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Align working practices and conduct with The Westin Melbourne's Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • To work as and where directed by management.
  • Maximise employee productivity through enhanced skills, knowledge and direction.
  • Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values
  • Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
  • Comply with Marriott's Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
  • To work as and where directed by Management plus follow all reasonable requests
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Be where you can do your best work,

begin your purpose,

belong to an amazing globalteam, and

become the best version of you.

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