Principal Advisor

2 weeks ago


Brisbane, Queensland, Australia Transport and Main Roads Full time

In the role of Principal Advisor (Technology Device) you will support operational devices within a well-defined scope, to deliver robust technical solutions, including analysis, evaluation, design, implementation, integration, installation, test and support of complex systems and sub-systems.

The role requires a sound knowledge of ticketing processes and technology for fixed (on platform) and mobile devices (Revenue protection, Bus and Ferry) and will be on-call as required as part of the major incident roster.


Accountabilities include:

  • Govern supplier and subcontractors for TATS device installation and ongoing service quality in school buses
  • Govern supplier and subcontractors of ODT device installation and service quality
  • Manage Device configuration builds, defects and workarounds across fixed and mobile devices. Verify transaction performance against contracted KPI.
  • Inform Device software release strategy prior to production roll outs. Inclusive of verifying the supplier's post implementation verification procedures.
  • Regularly assess Device transactions ensuring errors or deviations are adequately managed.
  • Oversee root cause analysis and corrective actions are implemented appropriately for device software, ensuring information is exchanged across the Operations team.
  • Perform regular end user acceptance testing (UET) across new or changing device software builds, ensuring test plans, failures and approvals are timely managed.
  • Participate in technical forums relating to both mobile and fixed device software problems, defects and release management.
  • Develop proposals to improve Device software that reflect the changing need of Delivery partners, legislation or TransLink stakeholders.
  • Provide oversight across the device hardware/software development life cycle ensuring the supplier has the appropriate processes in place for the range of hardware and software configurations covering requirement analysis, design, development and testing, implementation, documentation, evaluation and release.
  • Provide oversight and endorsement of training content and bulletins for new or changing software releases, across both operators and stakeholders.
  • Assess Device related Customer Link CRM cases where required to ensure that complaints or queries are managed accordingly.
  • Other accountabilities and tasks as reasonably directed.
Applications to remain current for 12 months.

Job Ad Reference:
QLD/474985/23

Closing Date:
Thursday, 16 March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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