Intern - S/4HANA Public Cloud - Digital Sales Development

2 weeks ago

North Sydney Council, Australia SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.

SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.

The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.

The Digital Sales Development Associate will work with a team focused on sourcing and nurturing demand to grow SAP's Cloud ERP & LoB footprint in NNN & IB across all industries, working with SAP & Partners resources, as well as Customers. The associate will be focusing on SAP's solution area described below.

This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

What you'll do:

The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:

Executing Targeted Outbound Campaigns via phone, chat and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology, and handed over to Sales using standard global process. Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline) Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology, and handed over to Sales using standard global process.

Digital Sales Development Associate generates and qualifies leads through proper means, and nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.

The Digital Sales Development Associate will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.

Campaign Execution & Lead Management:

Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert Support and cooperate with Field Marketing, Solution Specialists, Account Executives Align with Sales colleagues for most effective territory planning and execution, covering all routes to market Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management Pass qualified leads to Sales resource for opportunity management and execution Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports

Training & Enablement:

Assist in activities to enhance demand generation and product/solution skills Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities Complete all enablement requested in a timely manner

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

1 to 2 years of experience in Demand Generation or Inside Sales environment. Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work. High volume activity working environments, involving phone and a CRM/ Contact Management System. Excellent interpersonal, verbal, presentation and writing skills Highly positive "can do" attitude to make things happen and willingness to learn fast Ability to multi-task and prioritize Strong project management and analytical skills, integrity and team spirit Fluency in English required Fluency in any other languages in Asia Pacific and Japan preferred

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