Clienteling Manager

2 weeks ago

Melbourne, Victoria, Australia David Jones Full time

Job no: 534442

Work type:
Full-Time, Permanent

Location:
Melbourne - CBD & Inner

Categories:
Personal Shopping/Stylist, Sales Management

  • Exciting new role in our
    Bourke Street Mall Flagship:
  • Permanent
    Full-Time opportunity

About the Role


Reporting directly to the Store Management team, you will lead a team of Stylists and drive in-store services, within our newly reimagined and refurbished flagship.

You will speak the language of luxury, and be well-informed about luxury trends, luxury fashion houses, and their offerings.

You will inspire your team to further their own learning of products and brands through self-initiated research and hands-on experience.


As our Clienteling Manager, you will bring your own personal client base to David Jones and continue to nurture and grow our existing client base, acting as the face of David Jones at Your Service at our Bourke Street Mall Flagship.


Additionally, you will be expected to lead by example and coach the team to ensure they exceed their service goals and sales KPI's.

You must be able to establish and maintain excellent stakeholder management skills with the ability to engage people across the business.

You will be an influential leader with strong time management and prioritising skills that can clearly communicate and drive change in a changing environment.


Responsibilities

  • To drive the team to adhere to clienteling principles and associated tasks to build on awareness and engagement of the Bourke Street Mall Suite of Services
  • To coordinate and support the delivery of the storelevel events calendar from bookings to implementation and postimplementation review
  • To work collaboratively and build upon existing relationships with brand partners, external stylists, and other stakeholders to secure exclusive access to salesdriving initiatives and VIP customer experiences
  • To coordinate and support the logístical implementation of approved events
  • To work closely with the team to make sure they are delivering a service Like No Other
  • To effectively manage, respond to & act upon customer feedback, and do so with a sense of urgency
  • To talk to the wealth of omnichannel services available to customers and can seamlessly combine the digital and physical David Jones experience

Why work for us?

  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across our brands
  • An additional day of leave for your birthday
  • A supportive, flexible and engaging environment that will support personal/professional development
  • Opportunities to support community partnerships across our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

About Us


Since 1838, David Jones' limitless quest for innovation and progress established us as Australia's original influencer in fashion & lifestyle.

Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other.

Our current parent company, Woolworths Holdings Limited (

JSE:
WHL) have entered into a binding agreement for Anchorage Capital Partners to acquire David Jones, bringing our business back into Australian ownership and securing the next chapter of our growth journey.


Anchorage is one of Australia's leading and most highly experienced private equity firms, who will leverage their deep industry expertise, hands-on approach with management, and continued investment to drive key initiatives to grow the David Jones business and deliver sustainable future performance.


Advertised: 13 Jan 2023 AUS Eastern Daylight Time

Applications close: 31 Mar 2023 AUS Eastern Daylight Time

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