Payments Support Coordinator

2 weeks ago

Melbourne, Victoria, Australia Xplor Full time
Company Description


Take a seat on the Xplor rocketship and join us as a Payments Support Coordinator to help people succeed across the world.


From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

At Xplor we help businesses succeed by giving them the software, payments and commerce-enabling solutions they need to thrive. We know our clients and partners because we once were our clients.

We understand their industry, customers and unique goals, so that we can help them overcome obstacles and leave a lasting legacy.


Job Description:

The Payments Support Coordinator helps customers in getting their business optimally set up on our payment gateway during implementation.

This role ensures that all allocated customers are assisted in the best possible way by providing exceptional on-going support and maintaining strong business relationships.


KEY ACCOUNTABILITIES

  • Act as a trusted advisor for customers by assisting them through the implementation and adoption of the product
  • Work closely with the overall Customer Success team to resolve customer complaints and concerns and escalate any unresolved issues to the appropriate person
  • Support of existing customers with questions or concerns they have with parent accounts and billing
  • Assist with management of all payments support related question from other internal teams
  • Assist with provision of online training sessions via webinar when required
  • Assist with ensuring all training documentation is up to date and relevant use. Provide feedback for new articles or training resources to remain relevant
  • Track activities in our internal systems, including detail and important updates for all customer interactions amongst the customerfacing teams
  • Help to drive operational excellence in the payment onboarding team through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Be a proactive member of the team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
  • Handle dissatisfied customers in a polite and professional fashion
  • Maintain broad knowledge of all company products, services and promotions
Performing other job-related duties as required

Qualifications:

QUALIFICATIONS / EXPERIENCES

  • Experience in a payment support, onboarding or implementation role, ideally in a similar SaaS or technology business
  • Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce
  • Experience in document verification and KYC/AML checks
  • Deep understanding of direct debit and payment gateway solutions (desirable)
  • Strong proficiency in Microsoft Excel and data management
  • Must be an Australian citizen or have eligibility and documentation demonstrating your right to work Australia
  • Must hold or can obtain a Working With Children Check
Additional Information

DISPLAYING OUR VALUES

  • Make life simple
  • Move with purpose
  • Build for people
  • Create lasting communities.
  • We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant._

  • Payments Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...

  • Payments Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...

  • Payments Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    Job DescriptionAbout the opportunityYou'll join our Education vertical as a Payments Support Administrator on a 6 month fixed-term contract to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers'...

  • Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Manager - Payment Support Centre

    2 weeks ago

    Melbourne, Victoria, Australia CSIRO Full time

    Acknowledgement of Country:CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliationThe Opportunity:- Join team CSIRO and help make the...

  • Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Sunflower Support Services Full time

    Sunflower Support Services is looking for an experienced Support Coordinator.Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities.You get to choose the hours and days you wish to work and you decide on the caseload you are happy with. You also...

  • Payments Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Zeller Full time

    About ZellerAt Zeller, we're champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...

  • Account Manager Ii- Richmond Vic

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Payments Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Take an opportunity to grow and diversify your career:- Join and support our channels, payments and fraud team at Jetstar:- Permanent full-time position based at our head office in CollingwoodJoin the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic...

  • Account Manager, Digital

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Payments Officer

    2 weeks ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Work for a well-known Federal Government agency, an independent statutory agency that is responsible for implementing a scheme which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.Benefits: Pay: $44hr + super Location: Richmond 12 month assignment starting April...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...

  • Support Coordination Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Attractive salary packaging and leave purchasing options available Free on site carparking- $49.07 per hour plus benefitsA fun, rewarding role with purpose:Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...

  • Manager, Account Management

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Payment Support Manager

    2 weeks ago

    Melbourne, Victoria, Australia face2face Recruitment Full time

    Closing Date:12 pm Thursday 27 April 2023face2face reference:583964Location:Melbourne, VICHours:full-timeContract length:3 monthsEntry requirements:National Police CheckPay range:$70.00 to $75.00 p/h ex superAbout the role:Duties Monitor individual performance against APA requirements Payment Processing Ensure on time, accurate, processing of tickets Ensure...

  • Techincal Payments Lead

    2 weeks ago

    Melbourne, Victoria, Australia PIA Recruit Full time

    Payments cards technology expert Capable Agile Team leader able to work with all business and technology levels Knowledge interest and accountability across the core banking transactional mercOur banking/financial services client requires a Manager across the Payments, Cards and Schemes processes & releases. This is a leadership role with both on-shore and...

  • Customer Service Representative Ii

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia InComm Payments Full time

    Overview:When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Principal Service Coordinator,payment Services

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    ***: As part of a wider "shared service" operation between the two departments, the Principal Service Coordinator, will be required to manage and coordinate:customer issues impacting the departments' clients and investigate and lead projects that enhance service delivery- the daily, weekly, monthly and annual reporting and analysis of service delivery...