General Manager

4 weeks ago

Queensland, Australia Flight Centre Alumni Full time
 

 

Hello, Hej, 你好, Salut

 

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel 

As the General Manager of Enterprise Technology Services (ETS) you will be accountable for the delivery of core technology services to the broader Flight Centre Travel Group (FCTG) and the day to day running of the ETS business, comprising 200+ technology professionals spread across six key
regions covering all time zones around the world.

These services are consumed by 13,000 plus employees across over 26 countries. To be part of
the core technology services that FCTG is building its future on, please apply

 

Day in the life:

 

  • Business engagement and alignment of core technology strategy in line with broader business strategy for each of the FCTG divisions and brands
  • Commercial outcomes in both engagement and contracting with external suppliers and partners
  • Compiling and delivery of services to an agreed budget and within agreed organisation service levels
  • Lead the development and management of secure, scalable, and reliable technology platforms that supports business agility and innovation
  • Project and product delivery of services to meet the agreed strategy
  • Day to day operations as required in the delivery of the above services
  • Alignment of services to FCTG Policies and any other agreed compliance based standards
  • All actions, including incident, change and problem management, as they relate to remediation of running platforms under the accountability of ETS

 

Key requirements: 

 

  • 10yrs+ IT leadership experience – Essential
  • Travel industry experience - Desirable
  • Experience developing and mentoring staff, promoting professional growth and teamwork
  • Experience in developing and implementing IT strategies aligned with business goals
  • Experience developing and implementing IT governance frameworks & policies including defining roles, responsibilities, & accountability for IT decision-making, risk management, and compliance
  • Experience in ensure IT investments and initiatives directly support the organisation's strategic objectives
  • Experience overseeing IT risk management including identifying, assessing, mitigating, and monitoring IT risks within ETS
  • Experience with ensuring IT operations adhere to industry regulations, data privacy laws, and internal IT policies
  • Experience managing IT budgets and resources effectively including allocation of budget resources efficiently and aligning IT spending with strategic priorities
  • Experience in establishing, monitoring & reporting on IT performance metrics including tracking & managing against key performance indicators (KPIs) for IT operations, security, & user satisfaction
  • Experience in proactively evaluate and improve IT governance frameworks to ensure effectiveness
  • Experience engaging with executive leadership and boards of directors including the ability to communicate the value and impact of IT on the organisation and advocate for strategic IT investment
  • Experience in optimizing IT spending through strategic vendor management and technology investments
  • Experience managing ongoing vendor relationships to ensure continuous alignment with organizational goals and prompt resolution of any issues

 

Travelling:  Some travel required

Office hours:  Due to the global nature of this role, some out of hour's work will be required

 

What you'll enjoy... 

  • Tick destinations off your bucket list with our discounts on travel and accommodation 
  • Employee Share Scheme through Equate Plus 
  • Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility 
  • Receive ongoing training and professional development  
  • Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years
  • Preference for internal progression through Brightness of Future
  • Global career opportunities in a network of brands and businesses at your fingertips  
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs 
  • Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)  
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun  

 

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

 

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

 

Irreverence. Ownership. Egalitarianism

 

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