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APS5 Internal Review Officer

3 months ago

Parramatta, Australia Randstad Australia Full time

This is a temporary contract, working full time hours (37.5 per week) through Randstad.

About the role:

The role will manage a portfolio of internal review requests, which are reviewable by the Administrative Appeals Tribunal. The role will examine all relevant documentation relating to a request for review, request further information and consult with internal technical advisors where necessary to arrive at a decision.

Duties and responsibilities:

  • Undertake Internal Review decisions.
  • Monitoring and managing caseloads in line with legislative timeframes.
  • Apply legislation, operational guidelines, and policy to individual requests.
  • Collect further information by speaking directly with applicants/participants and their representatives, as well as speaking with other staff where necessary.
  • Draft clear, concise, and plain language reasons for decisions.
  • Collate relevant material supporting the decision letter.
  • Communicate effectively with participants and their representatives to explain reasons for decisions, the review and appeals process and options open to them.

    About you:

    • Demonstrated experience in a similar role - case management, claims assessor, etc.
    • Strong verbal and written communication skills.
    • Strong stakeholder relationship management and interpersonal skills.
    • Australian citizenship (mandatory).

      If you are interested and match the above criteria, please apply within.*

      *Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check, NDIS Worker Screening Check and two viable references.

      At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


      skills

      Internal Review Officer, Claims Officer, Claims Assessor, Claims Reviewer, Case Manager, Case Management, Case Reviewer, Case Assessor

      qualifications

      • Not Applicable

        education

        Secondary School/High School