Customer Care Agent

3 weeks ago


Brisbane, Australia Hays Full time
Outbound Contact Centre role - Full Time Permanent - Brisbane South - $65k+super Your new company
Our client is a national and reputable machinery and earthmoving equipment company, that are looking for a Customer Care Agent to join their Brisbane team.
Your new role
You will be responsible for making proactive calls to existing and new customers to provide education and assistance with the company's digital and eCommerce platforms, generate leads for the Sales team and ensure satisfaction with their products/services. As a Customer Care Agent, you will play a crucial role in ensuring their customers receive top-tier support and assistance. Proactively engage our customers via outbound calls at key moments of the ownership of their machines Walk the customer through our digital ecosystem and ensure they are setup to succeed to self-serve where possible Maintain customer records and interactions within the CRM tool Manage large numbers of customer enquiries across multiple channels Address customer enquiries, concerns, and complaints with professionalism and empathy Gather feedback from customers to identify areas for improvement and triage to correct personnel within the business unit Provide accurate, valid and complete information to customers and internal stakeholders by using the right methods/tools predefined Ensure accurate and complete records of all customer interactions What you'll need to succeed
Demonstrated Contact Centre experience Demonstrated Outbound Contact Centre or Sales experience Strong communication and computer skills What you'll get in return Career growth progression Salary of $65,000 + super What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us if you have any questions.

#2868084

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