Business Analyst

About the Opportunity

The Business Analyst role will be the subject matter expert as well as a trusted analyst. You will get into the detail of how a solution meets business needs and will articulate the complex rules around it.

As a Business Analyst, you will work across challenging environments with intelligent, like-minded professionals. This role will grow with the business as we define new service and technology offerings and better ways to serve the needs of our customers.

What you will be doing:

• Facilitate business requirements gathering / user story mapping
• Analyse business requirements, management systems, process performance, and technical solutions
• Conduct gap analysis and provide recommendations to relevant stakeholders
• Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
• Documenting requirements by studying business functions, gathering information from users, and evaluating output
• Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
• Identifying key business/system processes, business rules, functional & non-functional requirements
• Assisting with the configuration and development of system enhancements and innovation

What you will need:

• Minimum 3 years' experience in business analysis
• Basic understanding of all aspects of the systems/software development lifecycle
• Good quality documentation skills, both technical and non-technical
• Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting
• Attention to detail and effective organisation and time management skills
  Strong business acumen and critical thinking skills
• Strong knowledge of Atlassian Suite: Confluence, JIRA

Added Advantage

• Travel industry, especially Airline, domain and/or Flight Centre experience
• Agile software development methodology experience
• Working with external vendors and suppliers
• End to end understanding of development processes
• Technical experience - JSON, SQL, XML

What you will enjoy:

• Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends, on flights, hotels, tours, cruises, travel insurance and more
• Flexibility: Monday to Friday week, business hours with flexible options available
• Brightness of future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, plus internal 24/7 gym access and EOT facilities  
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024, Los Angeles in 2025)  
• Sustainability: the protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you