Country Manager
4 weeks ago
HOW WILL YOU MAKE AN IMPACT?
Panerai is looking for a Country Manager who will be responsible for the profit and loss, sales, and network development of the business in Australia & New Zealand. You will lead the boutique teams and office employees to effectively build and implement local strategies to develop sales, marketing, and a memorable client experience. You will report to the Managing Director SEAO and will work in close collaboration with HQ and Southeast Asia office team, based in Singapore.
HOW YOU CAN CONTRIBUTE?
- Proposes and implements a retail and wholesale strategy for the territory to achieve annual sales objectives. Proactively develops and manages the network – both internal boutiques, and with retail partners to ensure increased visibility and profitability.
- Lead the boutique teams and office employees to effectively build and implement local strategies to develop sales, marketing, CRM and a seamless client experience.
- Champion a clienteling mindset and have an entrepreneurial drive to drive new business initiatives. Create a consistent pipeline of initiatives to drive client acquisition, engagement, and increased client return rate.
- Establishes and implements local marketing & communication strategy and associated budget, to grow brand awareness in the territory. Proposes and monitors local marketing initiatives and programs, to recruit new clients and nurture communities of the brand.
- Partner with HQ and Southeast Asia team to ensure that Retail, Wholesale, Operations, Communications, Press Relations and Marketing are delivered with excellency and within Maison guidelines.
- Proposes and implements an annual budget and is responsible for P&L in the territory towards Regional HQ. Monitors the right implementation of budget expenses and follows-up of the retail and wholesale sales, proposing corrective actions if necessary.
- Lead and motivate a team focused on delivering excellence and development by exemplifying the values of care, enriching communities, efficient accountability, and continuous improvement.
- Lead retail projects, including but not limited to, the implementation of new retail, boutique openings and refurbishments.
- Manage merchandising allocation & assortment for Retail, Wholesale and Travel Retail network.
- Ensures that Brand’s customer service and repairs are done in a timely manner. Manages these processes using the support of Regional Shared Services, if appropriate. Ensuring that appropriate reporting is provided to Headquarters, in terms of sales analysis and finance.
- Monitor and share updated reports on competitor’s new boutiques, marketing activities, sales trend & events with HQ and Southeast Asia office.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Minimum 10 years of relevant experience in leading retail within the field of luxury, and experience in business management.
- Demonstrated exceptional people management skills, able to inspire and develop your team.
- Familiar with highly matrix organization and strong stakeholder management with internal and external stakeholders.
- Ability to create and maintain good relationship with both internal and external stakeholders, able to bring in new valued business partners.
- Excellent communication, negotiation, and interpersonal skills
- Willing to be hands-on, result oriented and entrepreneurship mindset.
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