About the Opportunity

The Assessor and Facilitator will provide Flight Centre Travel Group with the best possible accredited learning services through an integrated model reporting to the Leader for Accredited Training. 

You will provide value-added development services beyond the accredited education pathway including more engagement and integration into the FCTG business. You will ensure that training, assessment and administrative requirements for each program are timely, consistent and comply with the requirements of Registered Training Organisations.

This role is based in NSW for 12 months to cover parental leave. 

What you will be doing:

• Blended Facilitation  
• Communication & Management 
• Innovative and Customer Centric Mindset 
• FCTG Systems, Product and Customer Process Knowledge 
• Promotion, progression and value of accredited training programs  

For a detailed Position Description, click here:   Accredited Trainers & Facilitators (2).pdf

You'll be perfect for the role if you have:

• Minimum Five (5) years’ previous experience as a training specialist, or related position 
• Either: Diploma of Leadership/Management, Cert III & IV in Travel & Tourism, Cert III & IV in Customer Engagement  
• Cert IV in Training and Assessment 
• Strong experience in facilitation is required
• Demonstrated ability to confidently build multi-level relationships from novice to senior leaders
• Strong track record in analysing problems, strategising and deploying improved/timely solutions 
• Technical fluency in Microsoft Office Suite (Word, PowerPoint and Excel), instructional design platforms and tools 
• Ability to travel depending on program needs
• Be willing to work flexible hours from time-to-time in support of program delivery 

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Flexibility: Monday to Friday week, business hours with flexible/hybrid options
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
• Mental Health: support and Employee Assistance Program for staff and family
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles 2025)  
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you  

Irreverence. Ownership. Egalitarianism.